Over all the hotel is very nice. The staff is very pleasent and really try to take care of the guest. The food was very nice also. The outside restaurant stops serving exactly at 5pm and that can be a drag. I preferred the buffet inside or brunch was exceptional. The Jacuzzi's either dont work or are freezing cold as... more

The hotel was fine - the public spaces were lovely, the rooms were well maintained, but the timeshare people! OMG! Our strategy was to keep your head down and walk fast on our way out of the hotel as we passed the timeshare desk. But they also called our room several times offering us freebies and left cards under our... more

This is definitely one of our favorite resorts in Mexico. The building itself is beautiful and the pool area is particularly nice. Our room had a spectacular view and it was very bright and comfortable. Recent renovation includes a completely new spa and a brand new restaurant offering excellent local dishes. Service was particularly memorable and we can say only... more

We just returned after 4 nights at this wonderful hotel. It's not the newest, but it is well maintained by a very attentive staff. Check in was smooth, and we told the condo sales folks we weren't interested. They did not press, and gave a discount card that we used every day in the hotel restaurants. The room was nice... more

The hotel grounds are nice, nothing elaborate but very tranquil. The rooms are well appointed and the service was phenominal. Little things like them calling the room if our Do Not Disturb sign was on the door yet we ordered room service to let us know they were on their way. The hotel lobby isn't very special but the pool... more

There is no beach front! Your choices to relax by the water are at a pool only. If you want to lay on the beach next to the ocean, you have to go to a neighboring hotel or to the public beach. To walk to a different beach front, you have to step over large rocks to get there. Service... more

I was a little nervous about what we were going to experience at the Fiesta Americana Condesa because although I had read some good reviews, none of them were 'shining' and so I didnt know what to expect. We had booked the best possible room we could (a master suite) and so at the least, we knew we would have... more

This place is very pretty, clean and pleasant, with nice rooms. We had trouble at check in getting exactly the rooms we asked for, the longer we persisted the more rooms seemed to apear that were closer to our requests! otherwise the service throughout our stay was very nice. The several meals we had at the hotel were very good... more

My boyfriend and I stayed at the Fiesta American Condesa Cancun last April. This review is a bit late, but I wanted to put our advice for those who are interested in staying at the FACC. Our stay was fantastic. Upon arrival we were greeted by the friendly front desk staff. We were given a $100 credit to use at... more