I was rejected from Gran Melia just a few days before our departure due to overbooking. I don't know if the problem was Gran Melia's itself or our booking agency's, since I have read that the booking agency we used which was otel.com charged their customers as soon as they placed their reservation but paid the hotel just a week... more

We stayed here for a short 3 night getaway at the end of Sept. I just realized I never submitted my review! We booked with Expedia and had absolutely excellent service with them. We originally were scheduled to go over Labor Day wknd, but with a possible hurricane heading Cancun's way, and a sick little kitty at home, we chose... more

Booking this hotel via Expedia was not a problem, but the flight was. After a week of aggravation and no apologizes from Expedia representatives, we where finally on our way to FACC (Dec13-22). Getting away from NY cold weather was just what we needed. This was our second time staying at this beautiful resort. We are both under 30, so... more

Authentic, beautiful, good food, excellent service, great spa, super clean. Perfect! more

My girlfriend and I spent 10 days here the first part of Nov. I don't mind someone trying to sell me a timeshare once, but every single time we walked through the lobby we were hounded by the same sales people. 3 to 4 times a day, every day! One day we recieved a call to be sure and lock... more

My husband, daughter, and I first visited Fiesta Americana in April of 2006. We originally were suppose to go to the Marriott but after the hurricane destroyed it, our travel agent switched our reservations to this hotel and we have not regretted it since. The hotel is clean, has the best service out of any hotel even in the U.S.,... more

My boyfriend and I stayed here at the end of June. We are 21 years old, we were not looking to party, we just wanted to relax. This is not a party hotel at all. When we arrived we recieved a room upgrade. Our room was facing the ocean, I like how it was not a traditional American room. It... more

my teen daughter and I selected this hotel based on her desire to "chill on the beach", which is a strong suit for this hotel. it's a nice place to do that, though the reviews about the receded beach are accurate; that's just how it is in cancun, we walked it and it's more beach @ low tide, less @... more

This is without a doubt a beautiful hotel, and a lovely place to take a family vacation. I just got back after a week stay and really enjoyed the hotel and its beach. The only down side to hotel is that it is very expensive when it comes to eating. There are 2 restaurants at the hotel. The K'ambu which... more