Good service, nice rooms; lovely and careful people. Very good food Small beach. Surroundings of the hotel are ugly...more hotels, nothing interesting. Just enjoyed the hotel! more

I recently stayed at the Ritz Cancun for about a week with a few of my friends. Overall the service and accommodations were fantastic and everything you'd expect from a Ritz Carlton. Hands down my favorite thing was coming to my hotel room after a night out at the bars or the beach and finding the room sparkling clean, the... more

The hotel itself is beautiful and welcoming. The staff does their best to make you comfortable, make sure that you have everything you need and offer activity or dinning suggestions which are amazing! We questioned returning to Cancun after a bad hotel experience, but after such an amazing stay at the Ritz, we will without doubt return! more

The service and the staff were impeccable. The hotel re-opened in 2006 after hurricane Wilma hit in 2005. This hotel is radiant and has a nice friendly feel. It is modern yet elegant. Every room is either oceanfront or oceanview. The suites are spacious and beautifully decorated. The rates are reasonable for a 5 star propert as the Ritz Carlton... more

This was by far the best hotel experience that I have ever had. Every detail is thought of to make your stay completely comfortable and luxurious. From the room upgrade that we got since the stay was part of our honeymoon, to the chocolate covered strawberries that were sent to the room the first hour of our stay showed great... more

Had a blast at Ritz Carlton Cancun. My wife loved the spa, and I worked out daily in excellent gym. Service was outstanding and food was great. All our needs were met with no problems. Would return without question. more

Trip was from August 3rd to the 7th, 2009 The Ritz Carlton is great, especially the service. Everyone who worked there was very friendly and were always greeting my boyfriend and I. They were very helpful in any question we had. Well everyone should already know that the Ritz is pretty pricey, you get what you payed for. The resturants... more

The hotel was very nice and we had a gorgeous view of the ocean from our room. The staff was also very nice. But...both of their main restaurants were closed while we were there and their Casitas restaurant no longer has private cabanas on the beach (which they are not very clear about when you make a reservation). They only... more

*note: reviews are done based on how well a hotel/restaurant represents it's category. Though the Ritz Cancun is above average in most ways, it is merely average or below average in the luxury category which it is marketed. Travelers: Two families with teens/preteens occupying 4 concierge level rooms. Purpose of travel - leisure. Check-in and service: excellent. At the front... more