Outstanding service and convenience makes this a great choice for a quick trip. Not your typical beach resort since the beach is almost gone. However, the water is beautiful and the pool/service make this hotel a great choice for couples or families with younger children. If given the chance I would certainly return. more

My sister and I stayed at the Ritz compliments of my employer from June 1st-7th. It was a fabulous hotel. It was a little scary at the airport after customs (which was a breeze) because everyone is yelling in Spanish and pulling at your luggage. The porters want to carry your luggage so that they can get a tip. But... more

I know everyone on earth writes fantastic reviews of the Ritz, but I wanted to add that it was a great property for our whole family -- son who's 15, son who's 5 and daughter who's 3. We booked adjoining rooms and they made one of them a suite with a dining room! My 15 year old stepson was able... more

Stayed at the Ritz Carlton for two nights after spending a few days over on Isla Mujeres. What a great trip, but the Ritz toped it off. What makes this hotel special is the service. I have stayed recently at many high end hotels. Particularly in Cabo and Las Vegas. The service at the Ritz Carlton, Cancun is by far... more

We visit every year and the hotel just gets better each time! Their attention to detail is amazing! They pamper and spoil you to the last minute of your stay. My husband and I had a bottle of wine waiting in our room as a gift for our birthdays and the kids always get personalized cookies and milk in the... more

I can wholeheartedly recommend the Ritz Carlton and its wedding planner Sara Pena for anyone who wants to have a wedding in Cancun. It was not just fabulous - it was also excellent value for money. We practically just showed up and every detail was taken care of. Everyone was incredibly accomodating but will tell you if there were any... more

Well first of all the Ritz is the Ritz. The inside is very European and smells great. Everyone goes out of their way to make you feel welcome, saying your name and smiling. Towards the end of the trip it got a little too much but I know it's the way they do their customer service. And it is impeccable.... more

Went to the Ritz-Carlton for our 10th wedding anniversary from June 18-23. We wish we were still there. June 18th - Arrived at 2PM. Customs was a breeze because we got a green light. Step outside customs at the Ritz-Carlton person was holding a sign with our name on it. We pre-arranged travel with RC for $120 RT. This was... more

We checked in here for two nights as a treat to ourselves . We were attending a friends wedding in the Westin so it was an absolute pleasure arriving at the Ritz Carlton. The hotel staff were a pleasure to deal with and very professional and welcoming! It was our anniversary and on arrival we had a bottle of Champagne... more