Caveat: our recent stay was during the height of the flu problem, when occupancy was very low. We stay in the Club level, which is well worth the extra if you enjoy your peace and quiet, as well as appreciate NOT feeling like you're in a giant faceless resort. Nevertheless, the reduced staff and facilities open did not do much... more

The hotel is very exquisite! The lawns are primed and primed with flowers and trees. The pools were refreshing and cool to the touch….However, when it came to the room---that was a different story. The beds were Hard AS A ROCK!!!!!!!!!!!! The room was decorated with a pristine touch but once again the beds were HARD. As for additional blankets... more

My wife and I (along with our 2 children - ages 22 and 16) just returned from an absolutely wonderful week at the Ritz Carlton in Cancun. Having stayed at other Ritz Carlton hotels (last year at the San Juan Puerto Rico Ritz), this one was recommended as one of their nicest properties and it truly is. My whole family... more

My family and I have traveled around the world several times and stayed at numerous hotels in Europe, Asia, Middle East and North America, but this hotel, by far was the best we have ever experienced. Ritz Carlton and its employees truly deserve more stars than 5! From the minute you arrive they pamper you with high quality VIP service,... more

If you need to get away and be completely pampered, this is the place for you.The Ritz Carlton in Cancun will take care of you and show you special attention to detail and give you things you never knew you even needed..Go for the extra -it's well worth the money-and stay on the Concierge Level. Mildred the manager is a... more

First thing, THERE IS NO SWINE FLU IN CANCUN! What a hoax. This place is the closest thing to heaven on earth imaginably. The Ritz Carlton Cancun is superior comfort sprinkled with 24 carat class. It is amazing to receive so much peace and serenity for a weeks’ vacation. We almost cancelled our Vacation to the Ritz Carlton Club level... more

My family and I have been visiting that property for the past 7 years, several times a year. The hotel is fantastic and to be frank, you can not find a better location in Cancun. Even though you are in the hotel district, it remains exclusive to its guests. The staff is one of the best I have met and... more

We just returned from an wonderful trip to the Ritz-Carlton Cancun. Please do not let all the media hype keep you from visiting Cancun. The weather was absolutely perfect for 6 straight days. The Ritz was fantastic. The service was first class in every way and the food was excellent. The pool staff was extremely attentive from lounge chair assistance... more

The resort is the best. Mildred, the manager on the club floor and her entire staff is fantastic. We went May 19 - 25 and no sign of the "flu" anywhere in Cancun, please do not let this delay your visit. We have been going to the Ritz for over 12 years and would not consider any other place. The... more