I am an SPG member who just returned from 8 days and 7 nights at the "It's not really a Westin" Cancun Resort & Spa. Let me first say that your staff was EXCELLENT - friendly, professional, helpful - Ileana & Melissa-concierge, Jorge-bartender, Allen, Marco, Bernardo-waiters, Jose, Jorge-Royal Beach Club-front desk. They are an asset to Westin. Without them, we... more

My wife & I stayed in the Royal Beach Club June 13 - 20. While many people are staying away from Cancun due to the H1N1 (Swine Flu) we went anyway. The hotel had plenty of rooms availabe & the beach was deserted. We like quiet & that is what we got. It was our 6yr anniversary & the 3rd... more

My husband and I stayed at the Westin from 6/15-6/22 upgraded to the Royal Beach Club. It was great! I was a bit scared after reading some not-so-hot reviews, but I have to say it was the best choice to stay at the WEstin. I found this out after talking at the airport with other people and them sharing their... more

Where do I start? My girlfriend & I stayed at the Westin for four days and four nights. We arrived at The Westin and Jose immediately greeted us with a smile, getting our bags and taking them inside. Everyone was friendly and so helpful. We arrived a few hours earlier but our room was ready which was nice. It is... more

Amazing staff, very kind and attentive. They all go out of their way to assist you. You feel like royalty when you are there. Everyone greets you with a smile. Facility is clean and spotless which is amazing considering everyone drags sand in from the beach! It is a bit isolated but a bus ride gets you into town in... more

Beach: beautiful, crystal blue waters, no rocks, white sand, small waves, and the Westin owns a huge piece of beachfront property, you will not have a problem finding a place to sunbathe! Rooms: Nothing spectacular, bathtub can only accomodate one person and it is not a jacuzzi, shower is small and is made for one person, unless the two of... more

We arrived for a 4 night stay in May and were pleasantly surprised to be upgraded to an ocean view room due to the hotel occupancy being low (Swine Flu). The beach service was fabulous every day and very reasonably priced. The rooms could use some updating, but the views are incredible. Sea and Stones restaurant in the hotel was... more

Just got back from my stay 6/10/09 -6/15/09 and had a great time. Weather was great. This was my first trip as a solo traveler and at no time did I feel uneasy. The staff were great, especially Carlos at the pool bar. I read the other reviews about the high schoolers being rude and I agree they were a... more

This was our second trip back to Cancun. We booked through Expedia two rooms w/ king beds with balconies in the Royal Beach Club. Did not have rooms w/ king beds when we arrived! Wonderful Manager "Martin" apologized and told us expedia hadn't guarranteed the king beds. After 1 hour on the phone with expedia, Martin gave us a the... more