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Hilton Cancun Golf & Spa Resort


Hotel class 4.0 of 5
Blvd Kukulcan Km 17, Cancun 77500, Mexico
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Reviews you can trust

90% Recommend
4.5 of 5 stars 709 reviews
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[ Date ] [ Rating ]
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5 of 5 stars
SFtoBoston   1 contribution
Boston
Sep 9, 2009 | Trip type: Couples
6/7 found this review helpful

We began our 8 night stay at the Hilton in Cancun by arriving 4 hours before our check-in time. We were staying in the Villas, which is separate from the main tower of the hotel, on the opposite side of the pool. This allowed us to use the private check in/concierge for the villas, which is in the Villa Lounge,... more

Management response from
Hilton Cancun, QA Manager

Thank you for the amazing comments! We are so proud to know how Christian went above and beyond to get a great room for you and your fiancée. It is also great to hear how you liked and enjoyed what the Villas Lounge has to offer for breakfast and cocktail hour. We are also glad to offer our guests the...

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5 of 5 stars
BWESydney   1 contribution
Sydney
Sep 6, 2009 | Trip type: Couples
5/5 found this review helpful

My husband and I just returned from a fabulous week-long holiday at the Hilton Cancun Golf and Spa Resort. We can't recommend it highly enough! We were so impressed with the courteous service of the hotel staff - they "went the extra mile" for us time after time and were so helpful in answering all of our questions. We also... more

Management response from
Hilton Cancun, QA Manager

Nothing more gratifying than hearing about our team “going the extra mile”. Great to hear about the experience with Aquaworld and an advice on going to Chichen-Itza when guests want to go on their own, also we have a travel agency in site that offers the arranged visit to Chichen-Itza for those who would rather to take a tour.

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5 of 5 stars
ZatakKS   1 contribution
The earth
Sep 3, 2009 | Trip type: Couples
2/2 found this review helpful

Get a great deal of 3night pay 1 night offer, + a 200 USD credit reserve to spend in the different activities, Bars and restaurant of the hotel. And get an upgrade for 6USD per night when we arrived. The fact that the hotel has the only "real" golf of cancun, offer to the Hilton to have a lot of... more

Management response from
Hilton Cancun, QA Manager

Thank you for the great comments about our facilities, the comfort of the bed and the friendly and professional staff. It is amazing to hear how food was the best especially after 3 months in Mexico; certainly we have the fortune of being on of the few Hotels that have a restaurant right in front of the Ocean. We have...

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5 of 5 stars
Loubec   8 contributions
Plano, Texas
Sep 2, 2009 | Trip type: Friends getaway
3/3 found this review helpful

We loved this place! The staff were so friendly, we felt like we were visting at someone's home! The only single unpleasantness was the manager of the really nice restaurant was rude, but everything else was wonderful. Even though they did not give us our wake-up call on our departure morning and we missed our flight, they let us stay... more

Management response from
Hilton Cancun, QA Manager

Great pictures! As always we are happy to hear how guests leave satisfied after any challenge. Alma, our Spa team and chefs are glad and motivated to keep doing their awesome job.

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5 of 5 stars
marais   49 contributions
Boston, Massachusetts
Sep 1, 2009 | Trip type: Solo travel
4/4 found this review helpful

My first trip to the Riviera Maya was 5 years ago, staying in a tent on the beach (a very nice tent, mind you) at the long-gone and -lamented Kailuum north of Playa del Carmen. Since then I've done eco-resorts in Tulum, stayed in charming inns several times in Cancún Centro, and found a great and cheap casita on Isla... more

Management response from
Hilton Cancun, QA Manager

We appreciate such a detailed and great review. Certainly our Resorts offers the possibility to enjoy the relaxing part of Cancun, not to mention that we are 15 minutes by bus from the “party area” for all those who are looking for that. We have recognized Rossana from the Pool Area and we are happy to hear that you enjoyed...

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5 of 5 stars
Chrispiecritters   4 contributions
Pleasant Hill, Ca
Aug 29, 2009 | Trip type: Friends getaway
4/4 found this review helpful

What can i say about this property that hasn't been said? Excellent location, excellent staff, well manicured grounds, beautiful pool, beautiful beach! We were in an ocean front villa which had an amazing view. Concierge was not open due to low occupancy. It was not an issue for us as we would rather socialize with more people. The hotel staff... more

Management response from
Hilton Cancun, QA Manager

It's great to hear good things about the staff, and especially the grounds of the hotel. We take pride in maintaining our beautiful facility.

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5 of 5 stars
Maxiiie   247 contributions
Belgium
Aug 27, 2009 | Trip type: Family
1/1 found this review helpful

Stayed one week in a Junior suite with Jacuzzi on the terrace. Very big room with Living room ( Tv , couch , Two tables, closets ) bedroom ( Two large beds, desk, chair, another tv, another closet) and a bathroom ! The terrace is very big with a 180° view of Cancun and a big Jacuzzi ! Their are... more

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5 of 5 stars
daz1967Stockport   2 contributions
stockport
Aug 26, 2009 | Trip type: Family
2/2 found this review helpful

I travelled to the Hilton Cancun on the 9th August 2009 for 14 nights and stayed in the beach villa, 2015. The hotel is beautiful, the main pool with pool bar is awesome, it is huge. The staff, Mauricio, Miguel, Alexandro, Martha, Jorge, etc, are excellent and so friendly. The restaurants are all very good, we ate at Mitachi, Spices... more

Management response from
Hilton Cancun, QA Manager

We are thrilled to hear how friendly Mauricio, Miguel, Alejeandro, Martha & Jorge can be. It is great to know how you liked all our Restaurants specially after being 2 weeks at the property.

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4 of 5 stars
DaveS61   1 contribution
Los Angeles, CA 90066
Aug 26, 2009 | Trip type: Family
3/3 found this review helpful

The Hilton may not be the most lavish or luxurious hotel in Cancun but what it may lack in this area it more than makes up for with the Concierge Services for the Villas. If you have a family then this is the place for you. Our personal Concierge, Christian, was fantastic. He made us feel like we were his... more

Management response from
Hilton Cancun, QA Manager

This is the second recognition to Christian in a row! We are proud he is part of our team.

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3 of 5 stars
funvacationer45   1 contribution
Columbus, Ohio
Aug 25, 2009 | Trip type: Friends getaway
0/3 found this review helpful

Six of us stayed in 3 rooms August 6-13. Upon arrival we were impressed with the out side of the hotel and the grounds. We arrived around 1 pm and the rooms were not ready so the hotel stored our luggage and we went to the the small restaurant outside. We ordered food and drinks and were not impressed with... more

Management response from
Hilton Cancun, QA Manager

We have shared these comments with food and beverage in order to verify and follow up on the standards for the drinks and also reviewed the service standards for the restaurants. Coconut handmade ashtrays are being used for the pool area in order to avoid cigarette butts. We are grateful for the feedback, and will be using it to provide...

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Hilton Cancun Golf & Spa Resort Also Known As

  • Hilton Hotel Cancun
  • Hilton Cancun Hotel
  • Hilton Cancun
  • Cancun Hilton
  • Hilton Golf Spa Resort Cancun
  • Hilton Cancun Resort
Address: Blvd Kukulcan Km 17, Cancun 77500, Mexico