We stayed at Sun Palace for 7 days and we had a blast! We’re definitely going back to the Palace Resorts. Too bad nobody bugged us about the timeshare presentation. LOL. 30% occupancy rate and I still thought pool and beach were somewhat crowded, so off-season maybe a very good time to go to Sun Palace. We read most of... more

I loved the resort. Palace resorts are beautiful. This resort has a great beach, most of the others have much smaller beaches. They push the "membership" which is a timeshare, but it is not continuous. In the airport you are ambushed by timeshare people. We had great service while on the resort. We took the city bus to the other... more

I have nothing negative to say about this place. The staff was courteous, the drinks were made well. The food was okay. Excursions such as ziplining included. Very easy to catch the bus into the more active part of Cancun. I have stayed at Excellence Playa Mujeres and the Royal Playa del Carmen and as all-inclusive resorts I thought these... more

We were there from August 30, 2009- September 5, 2009. As soon as you arrive to the hotel you feel like you are in paradise. The staff does not know what to do for you. They will do what ever it takes to make your stay a memorable one. Rooms are spotless and one fantastic perk is you can call... more

My husband and I stayed for 5 days in late August and wish we could have stayed longer. What is not to love about great weather (no hurricanes, rain, clouds,..) great food, tons of alcohol? The room was spacious and always cleaned for us. There was about 40% capacity so we didn't have to worry about reservations or long waits... more

Our stay was awesome. The hotel is beautiful, the staff is all wonderful, and the ocean view is breathtaking. We celebrated our 10 year wedding anniversary and stayed the the concierge level (it was worth the extra money-value wise) 5th floor. Our room (junior suite) was perfect. The view of the ocean right from your balcony is perfect and this... more

What a wonderful hotel. Service was excellent. check-in was quick and room ready early, drinks, cold coths, flower guest services-quick but annoying after a long flight room-beautiful, clean, ocean view wonderful! Service-the best! polite, quick, friendly, attentive We tipped at first then stopped the service never changed. We did not know how to tip when we had more than 1... more

I'm not much of a writer, and you can call me lazy, but take all the excellent reviews and roll them in to one and that is my review of the Sun Palace more

Great location, great facilities, (usually) good service from general staff (waiters, bellhops, bartenders, etc). But Palace Resorts have one major flaw that pretty much ruined our vacation. Horrible Management. On our first day, we were tricked into a sales pitch (we thought we were getting a tour of the resort and help planning our activities), which ruined the mood for... more