Backstory: Fourth vacation to Mexico, first time Cancun, first time experience with all inclusive. Traveling with my 22 year old daughter. Stayed July 11-16th... I chose Cancun Palace based on the reviews I read on TA and because tours, airport transfers (booking with Costco.com) unlimited phone calls to US etc...were also part of the deal (along with a $125 Costco... more

After staying in other hotels in Cancun in the past my husband & I decided to try Cancun Palace. We took our four children ages 9 to 13 and we all absolutely LOVED it. This will be our hotel of choice in the future for the family or even for just when my husband & I want to come together... more

Hotel and staff were pretty good, but the everyday food and buffets foods were so so.... The Italian and Japanese restaurants were really good for dinner! Room was nice, but didn't get the ocean view we reserved. Actually we were originally given a room right next to the construction of a hotel next door, and requested to be moved. Were... more

Went to cancun on my honeymoon and me and my wife chose The Cancun Palace after reading the reviews on this site. We had an fantastic time. The food and service were great ,Never had a problem getting a seat by the pool and the room was really nice and every room has a juccuzi tub in it. Room service... more

Stayed Cancun Palace for the first time and we were not dissappointed. Everyone is entitled to their own opinion and review and mine is simply to say that we will be back. Our June vacation was awesome. I was concern in reading before some of the bad reviews, but whatever complain those people had were simply nitpicking on every little... more

Just came back from a week's stay (7/3-7/10) and this place deserves a million stars! The service was nothing less than outstanding! My son's birthday was on the 4th of July and I had arranged for a small piece of cake to celebrate (he is 6). The waiter came out with a piece of delicious chocolate cake but they wait... more

Just returned from a fantastic holiday at the cancun palace (29th june-9th july), me and my boyfriend went together (both 21) and thought it was absolutely amazing! we could not fault a single thing, the hotel is beautiful and v. clean, rooms are great - v.comfy beds and huge jacuzzi (exactly like the thomson brochure shows), pool is really big... more

We arrived june 9 for a stay of 5 days, (WE ONLY STAYED 1 DAY) I'll tell you why later. We are a family of 5 -2 adults and 3 children. ages 6,9,13. we arrived around 1:30pm they immediatey greeted us with cool drinks and towel. I read the reviews for this resort and the Moon Palace faithfully but i... more

First let me start by thanking my travel agent “Paige” she was able to do a few little Favors for my husband 40th birthday, I also wanted to thank Gisselle Arango for working with my travel agent to make our stay wonderful. We stayed at Cancun Palace on June 22nd – 26th. There was a group of us who went... more