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Cancun Palace

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 622 reviews
622 Reviews
5.0 of 5 stars
334
4.0 of 5 stars
162
3.0 of 5 stars
53
2.0 of 5 stars
48
1.0 of 5 stars
25
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#19 of 157 hotels in Cancun
Description:
After a complete renovation, Cancun Palace re-opened in February of 2007 with all new facilities and guestrooms that speak of a sophisticated look... After a complete renovation, Cancun Palace re-opened in February of 2007 with all new facilities and guestrooms that speak of a sophisticated look and modern design. Located in the heart of Cancun's hotel zone, the resort features fine restaurants, spa facilities and in-room Jacuzzis. more » « less
  • Address
    Boulevard Kukulcan Km 14.5
    Zona Hotelera
    Cancun 77500
    Mexico
Check Rates: $408 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 613 traveler reviews
  • What to Expect:
    • 4.5 based on 308 reviews Rooms
    • 4.5 based on 307 reviews Service
    • 4 based on 303 reviews Value
    • 4.5 based on 308 reviews Cleanliness
    • 4 based on 96 reviews Pool
  • Recommended For:
    • 70% based on 325 reviews Families with teenagers
    • 60% based on 325 reviews Families with young children
    • 60% based on 325 reviews An amazing honeymoon
    • 50% based on 325 reviews Young singles
    • 40% based on 325 reviews Older travelers

Reviews of Cancun Palace

( 1-10 of 622 )
Jul 19, 2008

The Cancun Palace is a beautiful hotel. There were 11 of us traveling along with 6 adults we had two 14 year olds, two 3 year olds and one 5 year old. The rooms all have a jacuzzi. If there are several people in your room there is not much privacy to change. Room service was great and quick. The... more

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3 of 5 stars
Southern California
Jul 17, 2008
1/1 found this review helpful

Backstory: Fourth vacation to Mexico, first time Cancun, first time experience with all inclusive. Traveling with my 22 year old daughter. Stayed July 11-16th... I chose Cancun Palace based on the reviews I read on TA and because tours, airport transfers (booking with Costco.com) unlimited phone calls to US etc...were also part of the deal (along with a $125 Costco... more

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5 of 5 stars
Dallas,Texas
Jul 16, 2008
1/1 found this review helpful

After staying in other hotels in Cancun in the past my husband & I decided to try Cancun Palace. We took our four children ages 9 to 13 and we all absolutely LOVED it. This will be our hotel of choice in the future for the family or even for just when my husband & I want to come together... more

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3 of 5 stars
El Paso
Jul 14, 2008
1/3 found this review helpful

Hotel and staff were pretty good, but the everyday food and buffets foods were so so.... The Italian and Japanese restaurants were really good for dinner! Room was nice, but didn't get the ocean view we reserved. Actually we were originally given a room right next to the construction of a hotel next door, and requested to be moved. Were... more

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4 of 5 stars
New York
Jul 13, 2008
1/1 found this review helpful

Went to cancun on my honeymoon and me and my wife chose The Cancun Palace after reading the reviews on this site. We had an fantastic time. The food and service were great ,Never had a problem getting a seat by the pool and the room was really nice and every room has a juccuzi tub in it. Room service... more

Jul 13, 2008
3/3 found this review helpful

Stayed Cancun Palace for the first time and we were not dissappointed. Everyone is entitled to their own opinion and review and mine is simply to say that we will be back. Our June vacation was awesome. I was concern in reading before some of the bad reviews, but whatever complain those people had were simply nitpicking on every little... more

Jul 11, 2008
1/1 found this review helpful

Just came back from a week's stay (7/3-7/10) and this place deserves a million stars! The service was nothing less than outstanding! My son's birthday was on the 4th of July and I had arranged for a small piece of cake to celebrate (he is 6). The waiter came out with a piece of delicious chocolate cake but they wait... more

Jul 11, 2008
1/1 found this review helpful

Just returned from a fantastic holiday at the cancun palace (29th june-9th july), me and my boyfriend went together (both 21) and thought it was absolutely amazing! we could not fault a single thing, the hotel is beautiful and v. clean, rooms are great - v.comfy beds and huge jacuzzi (exactly like the thomson brochure shows), pool is really big... more

Jul 9, 2008
1/2 found this review helpful

We arrived june 9 for a stay of 5 days, (WE ONLY STAYED 1 DAY) I'll tell you why later. We are a family of 5 -2 adults and 3 children. ages 6,9,13. we arrived around 1:30pm they immediatey greeted us with cool drinks and towel. I read the reviews for this resort and the Moon Palace faithfully but i... more

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4 of 5 stars
Houston, Texas
Jul 7, 2008
0/4 found this review helpful

First let me start by thanking my travel agent “Paige” she was able to do a few little Favors for my husband 40th birthday, I also wanted to thank Gisselle Arango for working with my travel agent to make our stay wonderful. We stayed at Cancun Palace on June 22nd – 26th. There was a group of us who went... more

Reviews of Cancun Palace

( 1-10 of 622 )
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Cancun Palace Address

Boulevard Kukulcan Km 14.5 | Zona Hotelera, Cancun 77500, Mexico