I went to this hotel in April after reading about it on Thomson Holidays, they sell it with a beach, it has not had a beach for over a year due to sea erosion. I have complained to Thomson but to no avail, now in the hands of ABTA and Trading Standards. more

Me and the wife spent our anniversary at CP 8 Aug to 15 Aug and had the time of our lives. We took place in just about every activity available at the resort and met alot of people that are great. We are already planning a trip back next year and the kids are going with us then. My hat... more

My husband and I stayed from Ago7th through the 14th. Everyone is very kind and wants to make you happy. The food is great, don´t miss Leonardo, really wonderful restaurant, great food, eatting with the sound of piano... perfect !!! The rooms are great and always really clean. Lots of time I got a rose im my bed.. just so... more

My husband and I absolutely LOVE coming here! Stayed July 17th through the 25th. We have become friends with a few staff members and they remember us every time and even remember what our favorite drinks were from the year before!! Everyone is very attentive and want nothing else than to make you happy. We stayed 9 days and every... more

July 19 - 29, 2009 Weather: +40 to +54 Celcius (just purrrrfect) ! Hospitality: Number one! Employees: Best team I've ever seen ! (from janitorial, to chef, to reception, to waiters) Every single one of them. Rooms: we had 5 in total: Clean, Spacious, Modern, Great views, Fully Equiped, our King Bed was the most comfortable one we've ever slept... more

We spent three nights here and were impressed by the facilities, food and extraordinarily friendly service. We arrived just after the H1N1 scare and the hotel was almost empty, so obviously everyone was happy to see us. The food was outstanding and wine list was great considering there was no additional charge. The day and evening activities were on the... more

The Hotel scenary is very nice and relaxing, but the service we received when we planned our tours was less than acceptable. My husband and I paid for a tour where they were supposed to pick us up from the hotel and we were never picked up. We had to take a taxi to a park in order to catch... more

I just want to let everyone know I have put a lot of research into my trip to Cancun and it paid off. Everything was perfect! When we got off the plane at CUN we were greeted by the "traffic" transportation to bring us to the hotel. They brought us to the hotel were we were handed drinks, cold clothes,... more

We just returned from Cancun Palace on August 2nd. Our original vacation was to go to Dreams Cancun for 9 day's and that lasted 2 day's. We had our Travel Agent change us! We were so glad she did!!! Over all service was great. Friendly staff, cleans, fun, relaxing, just a great time! Kids Club was awesome! Our children ages... more