The location is great, the view is wonderful... and you could get that at any other hotel in Cancun. The first time our room got cleaned, the maid stole my engagement ring (we were on our honeymoon). The worst part about the whole thing is how the hotel did NOTHING about it when we reported it to them. They had... more

We just returned from our first vacation in Cancun. We had traded our time share in Maine for Christmas vacation week at the Avalon Grand. Our family of four (kids ages 19 and 21) had a great time. The room was very spacious with a king size bed and a full bed. We were thrilled to have two full baths... more

My family of 4 (sons aged 18 &21) stayed at the Avalon Grand in Cancun, went to PLaya Del Carmen where we spent a week at the Grand Mayan resort then off to the Mayaland Hotel & Bungalows for two nights at Chichen Itza. Of the three accomodations we spent time at, the Avalon is the only one that we... more

We have just returned (yesterday) from a 10 day trip to Cancun staying at the Avalon Grand. I was VERY skeptical about staying at this hotel with all the reviews that I had read prior to leaveing. The hotel itself is absolutely beautiful. The rooms are very spacious as well as the bathrooms and shower. We had no problem getting... more

This property is in a great location. The rooms are clean and large. The beds were great. We had a one-bedroom unit with an ocean view. The bath was a bit small but nice. The two pools are very nice. One is laid back and the other is an on-going party. Pay close attention to the special dinners at the... more

I booked my trip via Bookit.com. It was suppose to be all inclusive and all you can golf at PokTaPok golf course. All we had to pay was a cart fee. We found outt the course does not honor those deals anymore. The place is clean and a solid 3 star place. Food is average. The inclusive people only can... more

We have been to Cancun on several occasions and this was our worst experience. The best food eaten there was at the Outback Steakhouse across the street. The buffet seemed to have food out hours upon hours. I even got sick one day and had to stay in bed the entire day. The pool Snack Bar food was good and... more

My husband and I spent our honeymoon at the Avalon Grand, and were very skeptical of staying there after reading all of the reviews. We were very pleased with our entire experience at the Avalon Grand, and think that review about getting sick was because they drank the water. We had all inclusive, and were treated like royalty. The food... more

It was my first time going to Mexico so I was taking my friends advise and the 7 of us booked at the Avalon Grand. When booking my friend and I asked for a room with two beds and an all inclusive stay. When we arrived everything seemed to be good when we arrived at the resort we were greeted... more