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Avalon Grand Cancun


Hotel class 3.0 of 5
Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
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Reviews you can trust

56% Recommend
3.5 of 5 stars 332 reviews
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By trip type
All (332)
[ Date ] [ Rating ]
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1 of 5 stars
whatabummer   11 contributions
Oklahoma
Jul 7, 2008 | Trip type: Family
0/2 found this review helpful

Just returned from a LONG week at the Avalon "NOT SO GRAND" My husband, my 2 kidsand myself stayed there for a week and could not wait to get back to a clean environment!! We had a 2bedroom/3bath with kitchen and living and the entire area was a pit. The shower curtains and drapes were full of mold and stunk.... more

Management response from
lifeinparadise, Director of Guest Services

The room condition was an unfortunate incident for which new measures have been implemented to guarantee that it remains as such.

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1 of 5 stars
redwife21   1 contribution
Dekalb IL
Jul 2, 2008 | Trip type: Family
3/5 found this review helpful

June 30th at 4:45 am my sister and I awoke to find a MAN coming in our 5th floor patio doors! We screamed until he left and called the front desk! We described him..it was one of THEIR SECURITY GUARDS who was going to steal from us! We then packed our stuff and waited for 3.5 hours while we got... more

Management response from
lifeinparadise, Director of Guest Services

From the time of the unfortunate incident, the guests received the staffs complete attention, first with the night manager then with the chief concierge and finally at 8 o'clock in the morning with the general manager. We have no certainty that it was someone from security; it could have been another guest.

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5 of 5 stars
bjandlin   1 contribution
Vicksburg, MS
Jun 29, 2008 | Trip type: Family
1/1 found this review helpful

After reading previous reviews we were a little skeptical about going to this hotel, but I can say from the time we got there until we left (5 nights) we had an amazing time! The staff was great: Alex (the activities director) and Rebecca (our waitress) were the best! Our check-in and check-out were very quick...our taxi was waiting in... more

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4 of 5 stars
strucksylver   1 contribution
washington state
Jun 18, 2008 | Trip type: Family
1/1 found this review helpful

The Grand Avalon lived up to our expectations!!! The hotel staff was wonderful and the food was great!!! I dont know why the previous reviewer got sick, but i doubt it was the food. My family (5 adults, 3 kids ages 1,3, and 9) ate at the hotel 3 times a day, and never once got sick.....The food is fresh,... more

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1 of 5 stars
Eder55   3 contributions
Chicago
Jun 10, 2008
1/2 found this review helpful

I went to this hotel and is very awful, the hotel is pretty yes, but when you go on vacation you want a good place to stay not just pretty. All hotels in Cancun are pretty but the difference is the location in the city, and the hotel features. First there is no beach tere is nothing of sand so... more

Management response from
lifeinparadise, Director of Guest Services

Unfortunately since hurricane Wilma in 2005 the majority of resorts in Cancun have suffered from the loss of beach and the amount of beach front varies on a daily bases. Avalon is currently offering organized complimentary transportation to and from the Playa Cabana Beach Club for those who wish to spend time on the beach. As well, any guest of...

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4 of 5 stars
skycruiser13   44 contributions
columbus, oh
May 20, 2008 | Trip type: Couples
1/1 found this review helpful

While staying at the Avalon Baccara from May 1st to May 8th for our honeymoon, we got quite familiar with the Avalon Grand. If you stay at the Baccara you can use the Grand’s facilities and eat there for no additional charge. The food was fantastic and the menu was constantly changing. The pool areas are very nice and never... more

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4 of 5 stars
pemdas   2 contributions
huntington, ny
Apr 25, 2008 | Trip type: Couples
1/1 found this review helpful

My husband and i just returned from our trip to Cancun. We stayed at the Avalon Grand, which was highly recommended to us by our son and his girlfriend who went in January. We had a fabulous vacation. The hotel is kept in immaculate condition by the friendly, courteous staff. We arrived at noon, expecting that we would be told... more

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5 of 5 stars
dmp1072   1 contribution
ny
Apr 19, 2008
2/2 found this review helpful

My husband and I have just returned from a week's stay at the Grand Avalon in Cancun and have to say that we had an excellent vacation. We own a timeshare and exchanged into the Grand Avalon. We were not disappointed! After reading some of the reviews on this site, I have to say that I was skeptical. First of... more

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5 of 5 stars
ddlpac   1 contribution
Medina, Ohio
Apr 4, 2008 | Trip type: Family
3/3 found this review helpful

Having Just returnd from Cancun, I have to write about what a wonderful time we had!! The AVALON GRAND CANCUN was absolutely fabulous!! A beautiful rustic appearing hotel in the middle of the Zone Hotelera, the Avalon Grand was more than we expected. I checked reviews here before we left, and was going with a healthy dose of skepticism, because... more

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4 of 5 stars
Speedy63   1 contribution
Kansas City
Mar 31, 2008
2/2 found this review helpful

My husband and I had a great stay at the Grand. Alex was great as an activity director. Our room was clean, a little small but we did get the studio. The poolside food was great the nachos are great the civiche is good and the bartender nicholas was great. We didn't have anything negative happen to us like i... more

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Avalon Grand Cancun Also Known As

  • Avalon Grand Resort
  • Cancun Avalon Grand Hotel
  • Avalon Cancun
  • Avalon Grand
  • Avalon Resort Cancun
Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Cancun Hotels Avalon Grand Cancun
3.5/5.0
332