We really enjoyed our stay at the Avalon Grand. We were able to get the all-inclusive package for four nights on Spring Break for a very reasonable price. The staff was great, and we tipped because of that, even though it was included. There was no beach the first two days, however it had built itself backup a bit by... more

Let me start by naming all those who made our stay comfortable and worry free: Lizet (front desk), Sandra and Susie (time share desk), Alex (pool entertainment), Alberto (server in Bella Vista), Francisco (bell boy), and Humberto. We just recently returned from a one week vacation at the Avalon Grand Cancun. We are a family of 6: myself, my husband... more

BEWARE: THIS PROPERTY IS NOT WHAT IS ADVERTISED. When I checked in, I was told that I had a queen, smoking room. (website does not advertise a queen). I explained to the front desk manager that I had called and the front desk person, whom I spoke with, told me I was confirmed for a king, smoking standard room. The... more

last Sunday I left avalon grand and I have many thing that to say. there is no beach. the photos have photoshop or something like that. i have been there 10 days, and they never open the exits to the beach. lack of elevators. the are only two elevators for the central towers, side towers don't have. you must raise... more

The Hotel is nice, we got a good price there which I know is really hard in the area so we were stoked. We're young travellers so don't really care about the little things as much as some others might but really there were some things that just couldn't be excused....We had a nice little room on the Ocean which... more

The advetisement shows a great beach and then we read the reviews and it was stated that it was only closed at high tide. Well, that was not true there were not even stairs to get down to the beach because they had rotted away. If you have small children or have any disabilities this is not the hotel for... more

We just got home from Avalon Grand Feb 14. We had a great trip it was our second time there, last time was Jan 2005 (prior to the hurricanes). We were greeted with drinks and checked in upon arrival. I had requested a room with an oceanview and that was what we got. Room was nice spacious, big bathroom. Our... more

We just got back on the 12th. Let me start by saying that our room was very nice once we upgraded to Ocean view. We looked at a few rooms before choosing 5601 and they were very accomodating to us by giving us a few options. The upgrade cost us $340 but I feel it was worth it. Room service... more

Just returned from staying at Avalon Grand. The staff could not have been any friendlier and you do not go lacking for anything. Manuel and Alex (activities directors) kept things going all day by the pool and Nicholas makes the best drinks ever !!!!!!! The food at the poolside "snack bar" is great! The staff in the Bellavista restaurant make... more