This is the closest hotel to the bus station. It is a clean, quiet, comfortable hotel. Everything worked properly. Desk staff is friendly and helpful but speak only Spanish. Nice pool. I judge it is about twenty-five bucks too expensive. more

This hotel reminds me of many hotels you find in 3rd world countries, who retain their stars due to lack of evaluation or connections, but really haven't deserved the rating since sometime in the 1970's. The hotel is sorely outdated, looks like it hasn't had a facelift in 30 years (although the bathroom, despite the sewer smell, was apparently recently... more

I stayed here for a month while attending Spanish language school in the downtown area. I chose this hotel because it is a Best Western and it was close to my school. Well, what a misstake. I think Best Western should reevaluate this hotel. The service is pretty bad and they "nickel and dime" you for everything. The air conditioner... more

I stayed at the Plaza Caribe, Cancun (city) last week. As other reviewers stated, the grounds are nice (gardens, trees, birds, spacious) and also a nice surprise since this hotel appears to be on a crowded block opposite the main bus station. .. you just don't expect that they will have any grounds! They have a pool and the restaurant... more

Apart from being near to the bus station, this 4 star hotel did not deserve its rating (or price). Most 1 star hotels would have been ashamed by the state of the room (dirty sheets, wet towels, poorly cleaned, insects). The cold shower and lack of anyone on site to complain to would make any sane person choose to pay... more

We stayed at the BW Plaza Caribe overnight since we were scheduled to take the bus to Chetumal early next morning. I assumed that since it was a Best Western it would meet certain standards. Not so. Pros: proximity to the bus station, inexpensive, nice receptionist. The pool area looked nice and the grounds were pleasant. Cons: The room was... more

iDEALLY SITUATED FOR THE MAIN BUS STATION. Gardens, pool, rooms an oasis at the centre of Cancun (with peacocks). Rooms need refurbishing to keep up to Best Western standards. more

The front desk people could have been more helpful if I could speak more spanish. The people behind the desk tried to be helpful. The pool was small but nice. The water was too cold to swim in. The grounds where very nice and clean with wild birds roaming around. The biggest complaint is how plain and old the rooms... more

The hotel is very nice...Outside!!! The rooms are old and crusty. The rooms are not clean. My bed sheets were full of hair...the sheets had not been changed! The location is right at the bus station...not a good place! I would never stay here, it was our most expensive room during our stay in Mexico and it was the creepiest... more