We liked the hotel and room (standard room; we were on the ground floor so had a patio), and the service was *impeccable*. Our A/C didn't seem to be working when we checked in, and within 5 minutes of calling the front desk, they came by to fix it. Rooms and hotel were clean. Furniture in the rooms is not... more

I must say I am quite surprised at the reviews that were recently posted. We LOVED this hotel. I stayed at this hotel from April 16th to the 22nd. I was traveling with my husband and two children (ages 2 and 5). Our Room : We had purchased a room in the Royal Tower. Since we were traveling with two... more

If you visit here, boost your bank account before you leave home. No sooner do you walk through the front door then you are asked to pay for something. The inroom safe is not free, you can pay per day on the safe or in advance $2.00 usd per day. There is a card in your room saying "please avoid... more

This was the first non all-inclusive we've stayed at in Mexico so we didn't know quite what to expect. It cost about $700 less than an all-inclusive, so we thought we'd try it out. It didn't end up being much of a cost-saver after all. The restaurants/deli at the hotel were very pricey. We had lunch at La Concha our... more

We had 2 stays here over 2 weeks & would recommend the hotel. (Apart from the very long name, though that seems standard "branding" these days!). We had room 3021 for the first stay, clean, comfortable. On our second visit we were given room 1035 in the "premium" building, which was even better as it was right opposite a small... more

Myself and my 11year old daughter stayed in this hotel for 5 days and 4 nights. There are 3 buildings on this property and we stayed in one of the newer buildings and had no problems with our accommodations. The view was amazing and our room was very clean. We did have cold showers in the evenings when we showered... more

We were looking forward to a well deserved relaxing break with some diving thrown in for my husband (which didn't happen due to the weather). We had a very long journey from the UK and when we eventually arrived at the hotel, the receptionist was unaccommodating of our request to pay the difference and upgrade to include breakfast each day.... more

Beware that there is no food or drink allowed in the room, not even a delivered pizza! You are not even allowed to go down to the restaurant and take it to your room. Room service stopped at 6:30! They confiscated our beer at the door. So if you like to have a beer while you are getting ready, or... more

Hotel was great especially the views. We arrived early but the front desk gave us a room and told us it was ready. But when we got upstairs the maid was still cleaning our room and had to wait another hour or so. The elevators were tiny, but that isn't really a biggie. The only problem we had was that... more