nice hotel, absolutely terrible service and staff, apart from the entertainment staff round the pool, Marianna and Vanessa, who took us out a few times n showed us the best clubs. and the barman in the lobby bar, Jose, all these guys were great. I feel sorry for them having to work at such a terrible hotel as they are... more

Our stay at the Barcelo was great!!! We had a wonderful time.. The staff is great and our rooms were always kept very clean... The pools were wonderfula and hand washed and cleaned every morning. The bartender at one of the pools was absolutely great@!! thanks Antonio! We are already planning to go back to this hotel!! We did run... more

we went for 2wks the beginning of june, the location is amazing beach right outside and the lagoon and shopping center the other, the rooms and hotel were very clean and cleaned daily also fridge in the room restocked on a daily basis, there are 4 pools one pool is taken up by people who want to join in the... more

I just got back today from the Barcelo and it was great! The service was awesome as was the staff. I don't know which buffets the people ate at that claim got sick but I thought the food was great! Especially Mexico lindo. The beach was affected by the hurricane but still fun. Bring a boogie board. The alcohol was... more

We were there from Jan. 22. 2009 to Jan. 29, 2009. It was our 3rd time there. We arrived at 10:30 am and got our room right then. Since it was our 3rd time at this hotel, they gave us an upgrade for free so we had a ocean view room with a balcony ;-) We then went down to... more

Our first room was roasting and tiny. They tried to repair the air conditioner, but couldn't. Said they were too full to change rooms until the next day. While I was in the process of changing rooms the next day, the maid went through my husbands pants pockets that were laying on his suitcase, went in a buttoned pocket and... more

1st room the air con was not workin! 1 girl spent the day vomitin after eating the buffet! Didnt have choice of restaurants! Cockroaches in the rooms! And 2 of us came back with SWINE FLU!!! But, Vanesa an Mariana where very helpful an friendly! So now we might not be able 2 go 2 are friends wedding!!! more

We had a very large group of 10 people (3 different families) and each of us were very pleased with our stay at Barcelo Tucancun Beach Hotel. The hotel had just re-opened the day we arrived (due to the swine flu), this was June 1st. We actually were the 4th people to check in to the entire hotel. For most... more

My partner and myself went for a much needed break, and chose the Barcelo Tucancun 'Beach', becacause of its location ( right on the beach ), when we arrived it was quite late, however next morning, we awoke to discover there wasnt any beach, we were constantly approached by timeshare reps who are actually based in the hotel, the food... more