Had an amazing time at the Barcelo...Staff were wonderful, in particular the entertainment staff. They work such long hours and really make it a fun time. Room was nice and clean, but had a terrible view of the shopping center accross the road. Although did not mind. There are 3 pools, family pool-kids-noise.ect, chill out pool, very quiet and manily... more

This hotel charges $25 per towel if you do not return it at check-out. They provide the towel card when you check-in, but fail to tell you about the penalty fee of not returning it. We left ours by the pool, and was not aware of this policy. They will ask for it while you are rushing to get to... more

Just came back from a week at Barcelo Tucancun with my 21 year old son and 15 year old daughter. We had a few misgivings, after reading all these reviews, but found out we had nothing to worry about! We had a standard room, not luxurious but ample space, even with the rollaway bed they provided at once. The reservation... more

Had a relaxing time. Stayed at the resort 10 years ago in hotel units. This year was in the timeshare portion of the resort. The two bedrooms were clean, quiet, and well maintained. The second bedroom had 2 small twin beds that are fine for individuals, but not 2 people. Ocean front view of beach… Very beautiful to wake to... more

We just returned from a mid-December stay at the Barcelo Tucancun, we had previously stayed there two years ago over Thanksgiving. Once again, the stay at the Barcelo was everything we could have asked for. I went there with my girlfriend and my two young adult sons. We had one small glitch regarding our room assignments, but that was quickly... more

I spent a week at this hotel with my three daughters, and from the second we stepped on the property, we were treated very well. The service was great, and we were very happy with the service. The girls had an excellent time at the dinner theatre each evening, and the variety of shows had them wanting to return each... more

This was year 11 for my girlfriends and I to stay in Cancun during the month of November. This is the 3rd visit for me at the Barcelo Tucancun and us girls' second November stay. We've been to other resorts pre and post hurricane and we are finding the Barcelo to be still what we have in mind. We do... more

Personally I could find no fault with the staff here, despite having read several reviews that would say otherwise. We booked meals through the reception, booked a Chichen Itza excursion through Barcelo Vacacions, and got great treatment from waiting staff, bar staff, and especially the entertainment staff. Thanks to Angel, Vanessa, and many many more for the poolside entertainment, and... more

Me and my Fiance have just come back from a fabulous holiday in Cancun. The hotel was amazing and the staff completed the trip. I have never met such nice people in all of my life, they couldnt help us enough. The waiters made us feel a million dollars, and the entertainers were fantastic. Angel, Pokemon, Vanessa and Mariane were... more