We experienced first-rate service at this wonderful hotel, from the bell hops, reservation desk clerk, maid, bar tender, food servers, even the conceirge. Our room was simple, air conditioned, very clean and fresh smelling. The beds were comfortable sleeping. Flat screen television with many channels in English. We visited the Sunset Laguna for brunch and the Sunset Royal for breakfast,... more

We went through Sams' club and upgraded to all inclusive. The room was bone basic, but clean. The view was of the court yard which was nice. The restaurant, by the pool side, was very good and had a nice selection. The main dining room food was excellent. There wasn't a large choice of different dishes for the main course,... more

There were so many things that went wrong with this place I really don't know where to begin. I am a very seasoned traveler and this was the worst experience of my life. Service was horrible, food was ok, location of resort is horrible, facilities are below average, and the games they play to sell you stuff is unspeakable. they... more

Never buy the package from the Cancun Travel Unlimited/Marketing 4 Sunset Group. It is the most frustrating experience of my many many travels. Each time I call to make reservations the dates are never available, even when I call 60-90 days in advance. Additionally they keep adding on charges (100+) from the hotel, saying it's taxes from the hotel; this... more

My partner and I, like many others here, purchased the Sam’s club promotion to stay at this hotel. I call it a hotel, because this is not my idea of a resort. I must admit that we did not do as much research as we should have before scheduling this package, as we would have returned it to Sam’s Club... more

We had a deal from Sam's Club for 4 nights 5 days at the Ocean Spa Hotel. We stayed from 19 -23 Sep 09. They try to sell you time shares but we opted out as we were busy and unavailable for the presentation. The room was basic, clean and comfortable. No coffee maker in the room and the style... more

I was a little worried about this hotel after reading some of the reviews. I had to submit my review because a lot of people I met there liked staying there and dont let others know how good it is. This is a great getaway and is peaceful and relaxing. The staff is great and the food was good. You... more

Overall I was pleased with this hotel. I think some of the really negative reviews come from people who expect a 5 star hotel for budget hotel pricing - and this is not a 5 star hotel and I don't think it tries to advertise itself as such. That being said - a lot of the reviews on this site... more

My Significant Other and I went to the hotel as part of a time-share deal, through SunSet Vacations. There were only a few issues to be had, and myslef working in hotels, I nitpicked like nobody's business, however, once we informed Front Desk, they were resolved in a jiffy! As for the former guests who said that there was not... more