We purchased our trip through the Sam's Club promotion and am so glad we took a chance. Here are the pros: The lobby is now airconditioned. They have irons and ironing boards in your room and alarm clocks also. The A\C in our room worked very well. We had a lock box and a mini fridge, the lock box is... more

I originally booked my hotel for Laguna Suites, one of the sister locations through skyauction. We arrived wednesday to find the hotel closed due to construction and apparently it's been closed for 4 months!! Thanks skyauction for the notification. Anyways we picked this hotel to transfer to and after some phone calls to confirm my reservation they set us up... more

The hotel is beautiful and VERY CLEAN. It has a breath taking view of the water. It is absolutly gorgeous. The food is great and beautiful. They have such amazing creations with the food that you can't believe it is edible. The staff make you feel like family. We stayed a week and it was everything I expected and more.... more

I have never written a review before, but this place is so bad I am obligated to tell everyone I know. My husband and I are seniors with age-related disabilities. Our trip began by climbing three flights of stairs - no elevator. Very difficult for us. We should have been offered a room on the first floor at least. The... more

* Yes, the rooms smell like mold. * Yes, there are vents in the rooms and in the bathrooms where you can be watched and photographed from outside. * Yes, the Ocean Spa's lobby and some rooms are uncomfortably hot. Our room never seemed to be cool enough. * Yes, the beach is full of smelly seaweed that is shoveled... more

I purchased a certificate from Sam's Club for 5 days/4 nights stay at this hotel, we just got back, it was the worse experience we’ve had in a long time. When we arrived, we were immediately encountered by one of the concierge to try to schedule us to go to a timeshare, after almost an hour after repeating many times... more

ok here goes pull up a chair because i am not going to leave anything out.On Arrival of the hotel walking into the lobby you smell mold and by the way if it is 100 degrees outside it is 110 in the lobby.ok i dealt with that and thought it must get better, so after climbing 3 flights of stairs... more

This was out first time traveling to Cancun. First let me say that two best things about Cancun were the Mexican people and the awesome beach at the sister resort, the Royal Sunset. First and foremost, none the reviews I have read reference the fact that guess what, the Ocean Spa Hotel IS NOT on the ocean. If you look... more

we stayed at Ocean Spa Hotel through a phone promotion that we purchased a while back.. I though for sure we were in for it when we arrived to Cancun... but we were pleasently surprised and refreshed!!! The hotel is cute... ocean front... and newly rennovated. But most of all, the service!!! The staff at Ocean Spa, were so helpful,... more