We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Ocean Spa Hotel and Cancun?

We'll send you updates with the latest deals, reviews and articles for Ocean Spa Hotel and Cancun each week.

  • Save Ocean Spa Hotel
  • E-mail this page

Hotel class 2.0 of 5
Blvd Kukulcan Km 3.5 | (formerly Club Carrousel Cancun), Cancun 77500, Mexico
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Find Cheap Flights to Cancun

Reviews you can trust

53% Recommend
3.0 of 5 stars 319 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (319)
Business (0)
[ Date ] [ Rating ]
Save Review
5 of 5 stars
FloridaCapemom   1 contribution
Florida
Jul 21, 2009 | Trip type: Couples
2/3 found this review helpful

I was quite concerned after reading the reviews once I booked my vacation. It was a last minute vacation that my boyfriend and I were taking because I had a week to use/exchange from my timeshare. I am so glad I didn't listen to any of the negative reviews. First off let me say that I have traveled a decent... more

Save Review
3 of 5 stars
lizslink21   5 contributions
Fort Worth, TX
Jul 19, 2009 | Trip type: Friends getaway
1/1 found this review helpful

My bestfriend and I stayed at the Ocean Spa Hotel as I bought the package from a Sams Club promotion. The hotel seemed updated but the lobby was hot. The staff was very friendly every time we needed anything. The women working in the gift shop were extremley helpful and took time to explain the area to me as we... more

Save Review
4 of 5 stars
Jesscat130   1 contribution
Massachusets
Jul 10, 2009 | Trip type: Couples
1/2 found this review helpful

I have just returned from a great five day and four night stay at the Ocean, the staff were very friendly and attentive. It was obviously not a brand new hotel but the lobby has been remodeled and it is very nice, the rooms are comfortable and well appointed. The hotels exterior is very clean and well kept. We enjoyed... more

Save Review
1 of 5 stars
hudscs   1 contribution
Minneapolis, MN
Jun 24, 2009 | Trip type: Couples

FULL OF MOLD - THE BUILDINGS SHOULD BE TORN DOWN! Our room was full of mold. When we asked for a different one the desk told us they all smell! You could see it growing from the vents! This was supposed to be one of those hotels you get put up at "free" while you listen to a time share... more

Management response from
DavidZCancun_Mexico, Manager

To Whom It May Concern the Ocean Spa Hotel has been remodeled extensively and many improvements have been achieved. Even though it is not a new property the beachfront location is ideal for its visitors. Every room has a beach view and the rooms have recently been remodeled. The amenities include two restaurants, two bars one swim up, one full...

Save Review
1 of 5 stars
logan4321   5 contributions
austin, tx
Jun 7, 2009 | Trip type: Couples

the front desk was terrible and the concierge was of no help unless you did the time share tour if you didnt do the time share thing they totally ignored you and you were on your own, they wouldnt help you do anything or set up any tours. the hotel is far away form all of the shopping and restaurants... more

Management response from
DavidZCancun_Mexico, Manager

Dear Guest thank you for your review, we appreciate all of the comments and would like to thank you for addressing the positives as well as the areas you felt needed work. Regarding the Concierge staff we have provided them with additional training, their goal is providing information to assist tourists during their vacation and we regret if this is...

Save Review
4 of 5 stars
Priajeans   1 contribution
Washington, DC
May 12, 2009 | Trip type: Friends getaway
2/2 found this review helpful

WOW! I expected this trip to be insane with high demands, rudeness of staff, and the staff at this hotel just doing what they wanted to do with a hotel that was not all together. Not the case at all! I read some of the other reviews, stating that they were basically harassed to purchase over and over with drilling... more

Save Review
3 of 5 stars
Affable_Dane   1 contribution
Minnesota
May 7, 2009 | Trip type: Couples

My boyfriend and I stayed at this hotel in mid-April 2009. We were there for 5 days, and the first 3 went just fine. HOWEVER, on the 4th day we realized that our room has a vent in the bathroom that leads to a cabinet in the hall that can be opened and then whomever is in the hall can... more

Management response from
DavidZCancun_Mexico, Manager

To Whom It May Concern All of the reviews that are posted on this site are taken very seriously and taken into consideration. This review contains some very serious allegations which we have researched and investigated. At any time when a guest reports something like this, immediate attention is provided and in this case our manager and investigative team immediately...

Save Review
4 of 5 stars
oclawman   1 contribution
So. Calif
Apr 25, 2009 | Trip type: Family

First timers to Cancun. We stayed at this resort as an exchange through our time share from the good ol' USA. We found the Ocean Hotel to be very clean and the rooms were imaculate. The staff was very friendly and accomodating. Our Concierge was a young man named Jorge Ramirez. He was an excellent host and went out of... more

Save Review
4 of 5 stars
fojeff7   1 contribution
Atlantaq
Apr 21, 2009 | Trip type: Couples
4/4 found this review helpful

We purhased a Sam's Club trip last year, and I was concerned with the reviews I read at this web site. Our trip however puts the naysayers to rest, at least for my wife and I. It is a simple (everything accessible), affordable (can't believe the great exchange rate for meals and stuff in Cancun), clean (maid service very good),... more

Save Review
2 of 5 stars
MichiganNee-Nee   1 contribution
Michigan
Apr 18, 2009 | Trip type: Friends getaway
2/3 found this review helpful

I'm at the hotel now and couldn't wait to get on my computer and write my thoughts!!! As I sit in the lobby, I am getting angrier as I look at the workers and the smirks on their faces. Everyone usually starts with the positive things about the hotel, however I’m not. The thing that broke the camels back for... more

Management response from
DavidZCancun_Mexico, Manager

Dear Guest thank you for your review we are pleased that you exposed the positives as well as the things you felt needed improvement during your stay. As far as the main issue which is your friends I would like to inform you that this is common practice for resorts to have these policies. One reason for this is your...

Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Write Your Own Hotel Review

Been to Ocean Spa Hotel? Share your experiences!

Write a Review
Add Photos
Add Videos
Travelers Who Viewed This Property Also Viewed
Location: Cancun, Yucatan Peninsula
Price not available
Check Rates ABS:HotelCheckRates-d249860?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Location: Cancun, Yucatan Peninsula
$268*
Check Rates ABS:HotelCheckRates-d249861?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Location: Cancun, Yucatan Peninsula
$185*
Check Rates ABS:HotelCheckRates-d154449?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
*Average price

Do You Own Ocean Spa Hotel?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owners' Center
  • Add Photo
  • Add Video

Ocean Spa Hotel Also Known As

  • Ocean Hotel Cancun
  • Club Carrousel Cancun
  • Club Carrousel
  • Hotel Carrousel Cancun
  • Carrousel Cancun
  • Ocean Hotel Cancun Mexico
Address: Blvd Kukulcan Km 3.5 | (formerly Club Carrousel Cancun), Cancun 77500, Mexico
Cancun Hotels Ocean Spa Hotel
3.0/5.0
319