Besides being part of a scam company the bathroom is extremely dark and even though it is an all inclusive, they don't provide you with water in the room. We got there a 2am (after a 5 hour delay flight) and I had to go all the way own to the front desk to get a cup of water from... more

First off, as so many others wrote, we were quite frightened by the negative reviews. Thank you for those who wrote and took the time to answer my many questions...it made all the difference in planning my great trip. We arrived on Saturday. We already own a time share and used our week for this hotel, so we did not... more

I naively purchased a vacation package at Sam's Club around Christmas 2008. When I started reading the reviews on this hotel, I started to panic. Yes, it is a timeshare scam if you were invited to come down there for "free". However, If you bought this trip through Sam's, you are under NO obligation to take the 90 minute (turns... more

Okay, first things first. Setting up a couple massage tables does not a spa make. If you have been to Cancun before, this hotel will be a disappointment. The Ocean Spa Hotel is a very basic hotel with few decent ammenities. The ocean is stagnant and weedy in front of the hotel making swimming no fun at all. The only... more

H'orrible infrastructure, accomodations, facilities, "the beach" is terrible, not even ice machine or a place where you can buy drinks from a refrigarator, no vending, food horrible, if you are looking to be comfortable go somewhere else, Service stinks, smokers all over, What a nightmare, you need to listen to the "concierge" before they issue the room key, have to... more

Stayed here beginning of February it is a basic hotel with some new renovations. The lobby is new with a nice bar and sitting area where you can access wireless internet - but it is not open air so if you need to spend time on the computer you might feel a little 'trapped'. The grounds are nicely grassed which... more

Yay! This is a great Mexican Hotel. I was so excited when we got there.The architecture is still very much Mexican with the pathways and buildings which we really liked. Though Cancun is very busy, when you walk though the doors, after greating the friendly man , into the BEAUTIFUL lobby, you walk into quiet peacefulness. From the time we... more

So I also got this through a promo. Was excited to go until I got on this site and read some negative reviews. I actually tried to switch hotels at the last minute to one of their sister resorts but the lady talked me out of it and I am really glad she did. I paid for the upgrade to... more

I went to this hotel in Feb. 2008. This was awful right off the hop. We get there and misteriously after 1 night our locks had changed on our room and then they could not figure it out. We had to get the security to let us in with the master key for 2 days. Then misteriously they find a... more