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Hotel class 2.0 of 5
Blvd Kukulcan Km 3.5 | (formerly Club Carrousel Cancun), Cancun 77500, Mexico
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Reviews you can trust

53% Recommend
3.0 of 5 stars 319 reviews
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2 of 5 stars
Giftedmind   2 contributions
New York, New York
Aug 14, 2008 | Trip type: Couples
2/2 found this review helpful

WOW, where do I start, Umm.... To make this short and simple, let’s say that the hotel needs some major work... Don't expect this motel, Opps this I said motel? I guess I did, the motel is not going to look like the Hilton or the Marriott Hotel... However, if you are going to Cancun with a low budget and... more

Management response from
SLagoon, Manager

Dear Guest, thank you for your review. I want you to know that the comments and suggestions we receive from our guests are taken seriously. Let me inform you that the Ocean Spa Hotel has had a complete renovation and all the maintenance problems were fixed. Now we have a modern appearance with imported materials like woods, marble, onix, etc.,...

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1 of 5 stars
angie0512   1 contribution
Denver, CO
Aug 8, 2008 | Trip type: Friends getaway
1/1 found this review helpful

I made the mistake of signing up for a deal with Cancun reservations center. They put us in the Ocean Hotel. From the website, it looked like a beautiful hotel and beach. But when we got there we found something completley different. When we got to our room it felt like we needed a shower the second we walked in.... more

Management response from
SLagoon, Manager

Dear Guest we appreciate the time you took to write this review. It tells us what we are doing right, what we are doing wrong and how we can improve. I want you to know that the comments and suggestions we receive from our guests are taken seriously. Please accept our most sincerely apologies for the inconveniences you may have...

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4 of 5 stars
Tay4334   1 contribution
Atlanta
Jul 15, 2008 | Trip type: Couples
2/3 found this review helpful

All of the reviews posted were very good in helping us to prepare for this experience. Like many others we were roped into an all inclusive package without knowing it required listening to the time share presentation. Hotel needs some updating BUT has many positive qualities. STAFF is great they went out of their way to help make it a... more

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3 of 5 stars
TootsieMichigan   1 contribution
michigan
Jun 29, 2008 | Trip type: Friends getaway
2/3 found this review helpful

HELLO FROM MIGHIGAN;; Our Stay at the Ocean Hotel was much better than we thonght it would be. We were tricked into this by marketing timeshares. Well to make a long story short the timeshare was not bad at all if you go into it strong and stay firm they will get you out of there because you are taking... more

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1 of 5 stars
KentuckyQueenB   1 contribution
Kentucky
Jun 24, 2008 | Trip type: Family
2/2 found this review helpful

Expect a motel similar to an American Motel 6. The rooms are clean, but very old. They claim to have renovated in 2008, but I saw no sign of that. This is a "feeder" hotel in the Sunset Group. They want you to buy a time share at one of the better hotels that they offer. Although this hotel does... more

Management response from
SLagoon, Manager

Dear Guest, we appreciate the time you took to write this review. It tells us what we are doing right, what we are doing wrong and how we can improve. I want you to know that the comments and suggestions we receive from our guests are taken seriously. Let me tell you that the whole hotel was renovate, all the...

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4 of 5 stars
pilot_luis   1 contribution
California
Jun 23, 2008 | Trip type: Family
2/3 found this review helpful

The Ocean Hotel in Cancun, Mexico has a few things going for it. 1) Price, 2) Great Service 3) Good Food. If you are traveling on a budget and are looking for a place to relax away from the crowds, this is the place for you. The staff is courteous and goes out of their way to help you. In... more

Management response from
SLagoon, Manager

Dear Guest, thank you for your review, it is very important to us cause this is the way to know what we are doing right, what we are doing wrong and how we can improve. I have good news, the construction jobs are already finished, the hotel is totally renovated with new furniture, floors, rooms, etc. We invite you to...

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4 of 5 stars
willow59   3 contributions
nottingham
Jun 18, 2008 | Trip type: Friends getaway
1/1 found this review helpful

just got back and what can i say 6 people in our group and we had a wonderful time the staff can not do enough for you especially zazil,antonio,daniel,guillermo,and ariel in the lobby bar the maids were round every day with clean bedding and towels the clubs were good the weather high 90:s went to xcaret and swam in the... more

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4 of 5 stars
Meia26   1 contribution
California
Jun 16, 2008 | Trip type: Family
1/1 found this review helpful

My best friend and I purchased a package that included several all inclusive resorts and hotels in cancun, and also a second trip to Florida for 5days and 4 nights, WoW!!!! what a deal. The purpose of purcahsing was to attend my sister in laws wedding in cancun at The Moon Palace (Absolutely Breath Taking) When our package arrived for... more

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2 of 5 stars
fairhairtraveler   1 contribution
Houston
Jun 11, 2008 | Trip type: Family
1/1 found this review helpful

Booked family vacation through special offer from corporate vacation fax. IRR Marketing Co. misrepresented hotel and location of hotels. We were told we would be staying at either Sunset Royal or Sunset Lagoon, only to discover that we had been down graded to the Ocean Hotel because of the size of our party. The number of people and rooms were... more

Management response from
SLagoon, Manager

Dear Guest, thank you for your review. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Let me inform you that the Ocean Spa Hotel has had a complete renovation, now we have...

Save Review
2 of 5 stars
wisdombody   1 contribution
NC
Jun 3, 2008 | Trip type: Couples
1/1 found this review helpful

the hotel is not the best looking we didn't know it was our hotel when pulled up actually we didn't know the first couple of times we pulled up. it really smells in cancun period but its beautiful. the hotel service was wonderful but our view sucked and the "italian resturant" sucked it was half mexican half italian. they gave... more

Management response from
SLagoon, Manager

Dear Guest, thank for your comments. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. About your comment of the Italian restaurant, I wish to tell you that we have a new specialty...

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Ocean Spa Hotel Also Known As

  • Ocean Hotel Cancun
  • Club Carrousel Cancun
  • Club Carrousel
  • Hotel Carrousel Cancun
  • Carrousel Cancun
  • Ocean Hotel Cancun Mexico
Address: Blvd Kukulcan Km 3.5 | (formerly Club Carrousel Cancun), Cancun 77500, Mexico
Cancun Hotels Ocean Spa Hotel
3.0/5.0
319