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Hotel class 2.0 of 5
Blvd Kukulcan Km 3.5 | (formerly Club Carrousel Cancun), Cancun 77500, Mexico
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Reviews you can trust

53% Recommend
3.0 of 5 stars 319 reviews
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By trip type
All (319)
Business (0)
[ Date ] [ Rating ]
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4 of 5 stars
montanalastbestplace   1 contribution
montana
Jun 2, 2008 | Trip type: Couples
1/1 found this review helpful

Ocean Hotel Staff are the best. The ocean hotel is not as nice at Sunset Lagoon or the royal. The staff are great!!! Food was Great. It is buffet style but they try hard and make it great. The 90 min. presentation is about 4-6 hours long for EVERYONE!!!! Thats the worst part. Just remember to say NO NO NO.... more

Management response from
SLagoon, Manager

Dear Guest, thank you for your review. I want to tell you that the entire hotel had been renovated and all the maintenance problems were fixed. Now we have a beautiful hotel with new restaurants, lobby, furniture, concept, etc. Hopping to give you a welcome back to Ocean Spa Hotel. Best regards.

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2 of 5 stars
aepure   1 contribution
cincinnati
Jun 2, 2008 | Trip type: Friends getaway
1/1 found this review helpful

The Ocean hotel had 2 great qualities: It was very clean and the staff was wonderful!!! Other than that, it's an older hotel and I wouldn't call the 3 bars they had even bars, the lobby bar was a joke and the swim up bar was just that you swam up and oredered a drink, nothing fancy. The resturaunt bar... more

Management response from
SLagoon, Manager

Dear Guest, thank you for your comments. It is important for us to know all your comments about the service and the hotel. Let me tell you that the whole hotel was renovate, all the furniture is new even the concept. Again, I want to thank you for taking the time to share your concerns with us, hopping to give...

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3 of 5 stars
canada74   1 contribution
Kelowna
May 9, 2008 | Trip type: Couples
4/4 found this review helpful

Before I get started with the Ocean Hotel, let me tell you about my experiences with the Sunset Group. When I purchased the trip from the telemarketer, they told me I could stay in my choice of the Sunset Lagoon or Royal. What a great deal!!! Of course I bought. When it came to making my reservations, they told me... more

Management response from
SLagoon, Manager

Dear Guest, thank you for your review. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Let me inform you that the Ocean Spa Hotel has had a complete renovation, now we have...

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5 of 5 stars
sceck   5 contributions
ocmd
Apr 28, 2008 | Trip type: Couples
1/2 found this review helpful

We had the good fortune to stay at the Ocean Hotel in February. After driving along the "strip" it seemed like this hotel was not quite up to par from the front. However, upon leaving the taxi, we were greeted by a doorman who immediately took our bags and directed us to the front desk. Our check-in was short and... more

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4 of 5 stars
COmountainmama   4 contributions
colorado
Apr 19, 2008 | Trip type: Family

We are a family of 5...kids ranging from 8 months to 16 yrs. I knew by doing my research before hand what we were going to...I suggest you do the same. This is by all means not the Hilton but its a place to rest your head after a long day at the beach. The staff was more than accommodating,... more

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2 of 5 stars
babyboca   1 contribution
FL
Apr 13, 2008 | Trip type: Couples
1/1 found this review helpful

We just got back from 5/4 at the Ocean Hotel toward the far end of the hotel zone. The worst first: your 90-min. presentation could last as long as 12 hours! Yes, one of the 8 slick, very slick salesmen told us he had been with a couple who came at 8:30 a.m. and left at 8:30 a.m. One couple... more

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1 of 5 stars
quebecr2008   1 contribution
Quebec
Apr 12, 2008 | Trip type: Family

We were very disappointed with this hotel. When we booked we were absurd that the Ocean was a very nice hotel and that it was being renovated. I was surprised when we drove up as the hotel looked dinky with curtains(looked more like blankets) hanging in the windows of areas that were closed off or under construction. I guess we... more

Management response from
SLagoon, Manager

Dear Guest, thank you for you review. It is important for us to know all your comments about the service and the hotel. Let me tell you that the whole hotel was renovate, all the furniture is new even the concept. We took care about all the little details and every problem we had in the past to bring to...

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5 of 5 stars
Mayeli   3 contributions
Hawaii
Mar 19, 2008 | Trip type: Couples
2/2 found this review helpful

OMG where should I start?! First off... when I 1st book our trip I was deceived by this orland group that kept giving me the run-around. They didn't inform me that it was a time-share trip! The first day we got there I was a bit worried cuz of all of the reviews I've been reading but it was the... more

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4 of 5 stars
Happy_Canadian1617   1 contribution
Kelowna
Feb 26, 2008 | Trip type: Couples
2/2 found this review helpful

Well like most other people after reading reviews i was scared before i go there. When i arrived i was greeted with a Freshly juiced pineapple and tequilla coctail and my bags were carried up to the room by the bellman. The rooms were decent and well kept. Much like your typical 3 star resort. The buffets had decent food... more

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3 of 5 stars
marie095   1 contribution
canada
Feb 12, 2008 | Trip type: Couples

After reading some of the reviews about this resort after booking our trip, I must admit I was somewhat worried. But after staying there for a week, I wondered if this was the same hotel that got such awful write-ups! You have to go there with an open mind, and remember that you are not staying in a 5 star... more

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Ocean Spa Hotel Also Known As

  • Ocean Hotel Cancun
  • Club Carrousel Cancun
  • Club Carrousel
  • Hotel Carrousel Cancun
  • Carrousel Cancun
  • Ocean Hotel Cancun Mexico
Address: Blvd Kukulcan Km 3.5 | (formerly Club Carrousel Cancun), Cancun 77500, Mexico
Cancun Hotels Ocean Spa Hotel
3.0/5.0
319