My friend and I arrived to the Grand Oasis late at night. After we checked in, we weren't offered any help with our bags. We had to find someone to help us. The lighting was poor and we couldn't read the signs. The map they gave has was poorly copied, and very hard to read, to know how to get... more

Just got back from a week and a great time was had by all. I was skeptical at first after reading the reviews but I have to say I'm not sure what they were complaining about. We were originally scheduled to stay at the Grand Oasis Playa but got moved due to the closure of that facility. Everything went smoothly... more

Amazing hotel!! I traveled with my boyfriend and we loved it! Make sure to stay in the main pyramid building, as the others are old and poorly maintained. Also, be sure to stay at the Grand Oasis and get the black wristband that will get you all the alcohol and restaurants. The restaurants are plentiful, more than in other resorts.... more

We have now stayed at the Grand Oasis for two years in a row. In 2008 we had a great experience; however, I stupidly decided to try another resort for 2009. That lasted for one night before we moved to the Grand Oasis. The place is awesome. The service is the best I have ever experienced. I have literally travelled... more

Please don't rely on these negative reviews. My friend at I went to celebrate our birthdays and stayed 4 nights (Oct 21-25). We stayed in the pyramid section with a beautiful view. Our room was made up each day to perfect and frig was restocked with water, sodas and beer each morning. EVERYONE greeted you with a smile and was... more

In 1998, I went with my daughter at the Grand Oasis in march and the hotel facilities were fantastic despite the spring breakers. This time, I went back for my honeymoon for 14 days (October 10th to 24th 2009), I did read some bad reviews in here before I decide to go back again. I have to say that we... more

Well where to begin!! First and foremost, for your travel from the airport to the resort and vice versa, tell your travel agent to use Best Day Travel!! Very nice people!!! Now to the resort!!!!! I was like a lot of other readers, once I finally booked this resort, I started looking and reading the reviews, and I was worried... more

This is the first time we have stayed at a hotel in Cancun. The hotel was very large. The rooms were very nice and clean. The food and drink were excellent. There were so many restraunts that we had a different one each night. All personel were very professional and very pleasent and helpful. There were six of us traveleing... more

We had a great time here on our 1 year anniversary. The view from our room was Ocean front which I completely recommend. The sunrises were incredible, but I'm not sure you could see this from one of the rooms that are not right on the ocean. The color of the ocean is breathtaking, but there is a lot of... more