Everything about this resort was worth every penny. We arrived at the airport and had private transportation with the all inclusive pkg. Were welcomed with smiles at the hotel and the staff were extremely helpful and friendly. Most everyone spoke English but mostly all you heard was spanish. The food in the resturants was really better than I expected and... more

It was down hill from the beginning... Check-in was a nightmare; we arrived a couple hours early, but the staff insisted that check-in was promptly at 3p, eventhough the keys were there and rooms ready. so of course what happens after telling tens/hundreds of people to come back at 3p...we all did and they were overwhelmed. Half of our group... more

Stayed at Grand Oasis for four days. Rooms are good, although bathrooms need an upgrade, but still okay. There are plenty of options to eat, I found the restaurants and service to be better than what I had read in some other reviews. Room Service for us took a long time, minimum 45 minutes every time we ordered. Folks staying... more

We arrived at this Hotel and were disappointed completed! Teenagers vomiting in the corridors, the poolside, what a nightmare! We were to stay here two weeks! The room smelled really bad and all was extremely filty! We complained and after two nights we were offered to moved for an additional $100 US for the TAXI and additional charge to the... more

We (husband and 2 kids 18 years old) arrived at 2:30 on July 4. Check in, as previously reported was a nightmare. An hour and a half and boiling hot. There are no signs to tell you which line to go in and once you get to the front you may be sent to the back of another line, but... more

MY wife and i went to cancun in June and had a great time. We stayed at the Oasis Cancun , had a great room, partial view of the ocean and the garden. Food was good. Service was good.Everything worked in the room, except the tv at first, but sll it needed was the remote that the front desk sent... more

I am staying at the Grand Oasis Cancun, we stayed here July 2007 and knew it was not a 5 star so knew what to expect. The service is slow which was no big deal since they had one of the best beaches in the world. We arrived on July 10th and we were shocked, the beach is gone, not... more

Arrived at noon.Guest services suggested we have lunch,that the room would be ready when we finished.After lunch ,our room was ready with our luggage already there.The lunch restaurants were verey good,considering most hotels in cancun only offer buffet,not sit down.It was very easy to make reservations with guest services since they were very accomodating.The food and drink were very good... more

unfreindly staff, dirty, rooms were like 1 star rooms, dont like the english one bit, loads of foreigners such as cubans, puerto ricans, there was about 5 english when i went, over expensive, hated it from the first minute couldnt wait to go home. more