Arrived at the airport to find our pre-booked transport had not arrived, after an 11 hour flight was not happy. Arrived at the resort to find our previous telephoned and e mailed requested regarding the room had been ignored and our room was not as requested. However, the reception guy Edgar was really helpful and advised that we had a... more

We got taken in by their timeshare spiel. It was our stupid mistake, and we should have known better. We're still paying down the contract as it was too much of a hassle to get out of it. They're very persuasive and persistent. In the end, we'll be out the price of a nicely equipped, new S40 Volvo! Don't let... more

Check-in was quick and easy. Gave up credit card and got bracelets. Drinks were ordered for us while we sat down with the "Here's what's included" Lady. All-inclusive package explained to our satisfaction in about 5 minutes. Offered a time-share presentation. Politely declined. Offered to us again with about $4-500.00 in freebies. Politely declined. No hard hassle. Signed up for... more

I stayed at Sunset Lagoon throught RCI in December of 2007. The check-in was uneventful except there was already a woman complaining about her room. We were promised through RCI accomodations for four people. I can honestly say that room was built for two! The room had two levels the bathroom and mini kitchen are upstairs and the bed and... more

We signed up for a week all-inclusive at Lagoon without knowing what to expect, so I was pleasantly surprised. In my opinion, the hotel is very nice and they are doing an excellent job with maintenance and upkeep. This bayside hotel has a villa atmosphere, with open courtyards leading to the rooms, and long winding custom staircases leading to the... more

Being an RCI member we were given the choice of an exchange at this Resort. Mandatory All Inclusive, which, unless you join in & enjoy all the facilities, is quite expensive. However,we enjoyed the food,accomodation,sun & relaxation. Used the Spa once, which was very good and reasonable rates and $30 off, from the All Inclusive. Food was very nice,plenty of... more

This was our favorite vacation ever.!! The service was great.!! The food was great.!! Everyone went out of thier way to help us.!! We will go back.!! more

Our trip started out normal. Great flight there. We are Canadians and travelled from Buffalo to Cancun. I called the Resort a couple days prior to our arrival because we were told that we were entitled to ONE WAY AIRPORT TRANSPORTATION. So, we decided to make arrangements for a pick up from the airport TO the Resort. I gave all... more

The stay was nice enough. The staffing was adequate and very friendly. The elevator was out of order a lot of the time and we were on the top floor. Also, there were repairs going on. Unfortunately, the first day I was there I was dragged into a presentation that lasted all day and was convinced to buy a timeshare.... more