When looking for a warm spot to go to for vacation with the family we came across the Sunset Lagoon. Having just returned from a long stay in Iraq we wanted to go somewhere to just hang out as a family again and relax. Being that this is more of a sales office for the timeshare with RCI it was... more

I had the most wonderful week and everything was near perfect: the room, the lagoon, the staff, the weather, the food. I attended the sale presentation and it was a full day of enjoyment even though I did not buy. I had a great time! more

My wife and I have been going to the Royal Sunset on the ocean, or the Sunset Lagoon on the lagoon since 1999. Over the years we have upgraded to the presidential suite. We have gone with multiple friends and family members with everyone coming away completly impressed. I don't know how so many people have such a bad time.... more

My husband and I booked the Sunset Lagoon through a travel place called Resort Condominiums International (RCI). This was the worst resort we have ever stayed at. This was our first trip to Mexico and we will never go back again. We stayed in a supposed 5 star hotel, and it was so horrible. Our room was infested with ants.... more

My husband and I have stayed at many upscale hotels in the US and Mexico. Sunset is absolutely at the top of our list. It is clean, comfortable and the staff are very attentive. When we bought our membership, we were comped a full day snorkeling trip, massages,a trip to Xel-Ha and the ruins, AND a cruise on one of... more

My family and I flew out to Cancun in April because I was going to have a desination wedding at the NH Krystal Hotel. During our stay there we decided to go on a timeshare meeting which was suppose to last 90 minutes. The meeting ended up lasting over 4 hours and when the presenter came to the end of... more

If you are planning to vist this resort in anticipation of perhaps buying a timeshare - don't do it! The resort in itself is nice enough. Now that we own a timeshare there - its the worst timeshare experience I have ever had. We have a floating week - and when you call to bank a week - they bank... more

We own a time share at Sunset Fisherman but were unable to use it during the time that our daughter and her family could join us. It was rather short notice so we were offered instead a stay at Sunset Lagoon or Sunset Royal. Preferring a smaller and more personal vacation, we chose Sunset Lagoon and were NOT disappointed in... more

These people mean American NO Good. While on vacation time was wasted with some sells program for timeshare Anyone staying there should beware. They can ruin your vacation. more