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Sunset Lagoon Resort Hotel & Marina


Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico
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Reviews you can trust

68% Recommend
3.5 of 5 stars 222 reviews
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All (222)
[ Date ] [ Rating ]
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4 of 5 stars
capecodder9   1 contribution
boston
Apr 19, 2009 | Trip type: Family
1/1 found this review helpful

We were very concerned about staying at this resort due to negative feedback that we read on the internet. But that changed as soon as we arrived. The staff had a welcome pary for the guests on the first night and included my kids as part of the show. They thought it was great. We enjoyed the jungle tour, and... more

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2 of 5 stars
lyidia   4 contributions
lydia
Apr 14, 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I have been going to Cancun since 1998, bought the time share and at first we where not happy having to make the payments that we purchases the condo for...not so bad actually, so it forced us to go there every year, what luck hu? we have had the best time, we have made friends at the... more

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4 of 5 stars
curefanNevada   2 contributions
Elko, Nevada
Mar 4, 2009 | Trip type: Couples
2/2 found this review helpful

To start I was very nervous about going on this trip due to my obsession with reading others reviews. From what I could tell it was going to be up to us to make or break our trip. Our ride was at the airport just as promised. Nice clean van. We were met by a charming lady that explained our... more

Loved it!
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4 of 5 stars
danielle933   2 contributions
Philadelphia
Mar 4, 2009 | Trip type: Family
2/2 found this review helpful

We went Feb 21-28, 09 through an RCI exchange, 2 adults, 3 kids. The two bedroom unit is HUGE! Two floors, 3 baths, really nice. The resort is small when compared to others we've stayed at but nice/clean. Nice sand, clear clean water, hammocks, nice pool. The boat to Royal (sister hotel) great. Breakfast great. We declined the timeshare thing,... more

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4 of 5 stars
gvf331   1 contribution
New York
Mar 1, 2009 | Trip type: Couples

We will be back By using the boat provided you can combine the Lagoon with its sister hotel the Sunset Royal and then you have all you may desire. I would recomend hooking up with others and renting a yacht for 4 or 5 hours and sharing expense. Comes out to about 80 usd tops for a fun trip. Make... more

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1 of 5 stars
sulimanJerusalem   1 contribution
jerusalem
Feb 10, 2009 | Trip type: Solo travel
0/1 found this review helpful

Yes, a beutiful place indeed, but at what cost, few years a go I was trapped into signing a timeshare document which cost me 4000 usd charged to my credit cards ttime share is the biggest scam ever be careful.. they approached me to say I won a free cruise to Isla mojeres...then when i went they somehow convinced me... more

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1 of 5 stars
flipfins   1 contribution
michigan
Feb 5, 2009 | Trip type: Family
0/2 found this review helpful

My wife and I attended a sales pitch at sunset Royale and under the ussual high pressure sales we decided to purchase the deal. Although the ameneties are very nice, the contract and sales team are deceptive and full of loopholes. I am a SCUBA instructor and my entire family dive. I told the salesman that and wanted to be... more

Management response from
DavidZCancun_Mexico, Manager

To Whom It May Concern all of the reviews that are posted on this site are taken very seriously and taken into consideration during our training and procedures. This review contains some very serious allegations which we have been researched and investigated. At any time a guest reports an act of violence or robbery, two reports are generated by our...

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2 of 5 stars
LuckyLeoNJ   9 contributions
NJ
Jan 8, 2009 | Trip type: Family
1/4 found this review helpful

I stayed with my family, wife and 3 boys aged 14,12 and 11 at the Sunset Lagoon for a week in a one bedroom condo that we had traded using a week from RCI. We arrived the Saturday after Christmas and stayed until the next Saturday. We did not take their timeshare tour but we took a time share tour... more

Management response from
SLagoon, Manager

Dear Guest, we appreciate the time you took to write this review. It tells us what we are doing right, what we are doing wrong and how we can improve. I want you to know that the comments and suggestions we receive from our guests are taken seriously. Please accept our most sincerely apologies for the inconveniences you may have...

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2 of 5 stars
ColoradoFamilyo5   1 contribution
Colorado
Jan 6, 2009 | Trip type: Family
1/3 found this review helpful

When looking for a warm spot to go to for vacation with the family we came across the Sunset Lagoon. Having just returned from a long stay in Iraq we wanted to go somewhere to just hang out as a family again and relax. Being that this is more of a sales office for the timeshare with RCI it was... more

Management response from
SLagoon, Manager

Good evening, thank you for your reviews, we really appreciate them, they made us to improve everyday. Taking account your comments we made substantial changes in our operation searching to satisfy all our guests. Those are some of the changes: - We hire an international Executive Chef so this way we can offer a better menu and the food had...

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5 of 5 stars
Garfield6   1 contribution
Canada
Dec 4, 2008 | Trip type: Friends getaway
1/2 found this review helpful

I had the most wonderful week and everything was near perfect: the room, the lagoon, the staff, the weather, the food. I attended the sale presentation and it was a full day of enjoyment even though I did not buy. I had a great time! more

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Sunset Lagoon Resort Hotel & Marina Also Known As

  • Sunset Lagoon Hotel Marina
  • Sunset Lagoon
  • Sunset Lagoon Cancun
  • Cancun Sunset Lagoon
  • Sunset Lagoon Resort
Address: Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico