My husband and I booked the Sunset Lagoon through a travel place called Resort Condominiums International (RCI). This was the worst resort we have ever stayed at. This was our first trip to Mexico and we will never go back again. We stayed in a supposed 5 star hotel, and it was so horrible. Our room was infested with ants.... more

My husband and I have stayed at many upscale hotels in the US and Mexico. Sunset is absolutely at the top of our list. It is clean, comfortable and the staff are very attentive. When we bought our membership, we were comped a full day snorkeling trip, massages,a trip to Xel-Ha and the ruins, AND a cruise on one of... more

My family and I flew out to Cancun in April because I was going to have a desination wedding at the NH Krystal Hotel. During our stay there we decided to go on a timeshare meeting which was suppose to last 90 minutes. The meeting ended up lasting over 4 hours and when the presenter came to the end of... more

If you are planning to vist this resort in anticipation of perhaps buying a timeshare - don't do it! The resort in itself is nice enough. Now that we own a timeshare there - its the worst timeshare experience I have ever had. We have a floating week - and when you call to bank a week - they bank... more

We own a time share at Sunset Fisherman but were unable to use it during the time that our daughter and her family could join us. It was rather short notice so we were offered instead a stay at Sunset Lagoon or Sunset Royal. Preferring a smaller and more personal vacation, we chose Sunset Lagoon and were NOT disappointed in... more

These people mean American NO Good. While on vacation time was wasted with some sells program for timeshare Anyone staying there should beware. They can ruin your vacation. more

As the rooms they present look nice, we talked to some of the time share owners who wish they could get out of the deal they purchased. The rooms showed were not what you will always get unless you continue to upgrade and buy more from this scam. We spent over 4 hrs as they would not accept no for... more

Arrived at the airport to find our pre-booked transport had not arrived, after an 11 hour flight was not happy. Arrived at the resort to find our previous telephoned and e mailed requested regarding the room had been ignored and our room was not as requested. However, the reception guy Edgar was really helpful and advised that we had a... more

We got taken in by their timeshare spiel. It was our stupid mistake, and we should have known better. We're still paying down the contract as it was too much of a hassle to get out of it. They're very persuasive and persistent. In the end, we'll be out the price of a nicely equipped, new S40 Volvo! Don't let... more