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Sunset Lagoon Resort Hotel & Marina


Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico
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Reviews you can trust

68% Recommend
3.5 of 5 stars 222 reviews
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All (222)
[ Date ] [ Rating ]
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5 of 5 stars
trekingirl   10 contributions
Austin TX
Jun 11, 2008 | Trip type: Couples
3/3 found this review helpful

Check-in was quick and easy. Gave up credit card and got bracelets. Drinks were ordered for us while we sat down with the "Here's what's included" Lady. All-inclusive package explained to our satisfaction in about 5 minutes. Offered a time-share presentation. Politely declined. Offered to us again with about $4-500.00 in freebies. Politely declined. No hard hassle. Signed up for... more

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2 of 5 stars
gmirna   1 contribution
Las Vegas, NV
May 12, 2008 | Trip type: Family
2/2 found this review helpful

I stayed at Sunset Lagoon throught RCI in December of 2007. The check-in was uneventful except there was already a woman complaining about her room. We were promised through RCI accomodations for four people. I can honestly say that room was built for two! The room had two levels the bathroom and mini kitchen are upstairs and the bed and... more

Management response from
SLagoon, Manager

Dear Guest, thank you for your reviews. Please accept our most sincerely apologies for the inconveniences you may have had in our hotel. Let me inform you that we have a special maintenance program which helps us to improve the furniture and functioning of the units, so this way we can give a better and comfortable stay to our guests....

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4 of 5 stars
toothlesswonder   1 contribution
Maryland
Apr 25, 2008 | Trip type: Family
2/2 found this review helpful

We signed up for a week all-inclusive at Lagoon without knowing what to expect, so I was pleasantly surprised. In my opinion, the hotel is very nice and they are doing an excellent job with maintenance and upkeep. This bayside hotel has a villa atmosphere, with open courtyards leading to the rooms, and long winding custom staircases leading to the... more

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4 of 5 stars
britishtraveler   37 contributions
BATH. SOMERSET
Mar 12, 2008 | Trip type: Friends getaway
3/3 found this review helpful

Being an RCI member we were given the choice of an exchange at this Resort. Mandatory All Inclusive, which, unless you join in & enjoy all the facilities, is quite expensive. However,we enjoyed the food,accomodation,sun & relaxation. Used the Spa once, which was very good and reasonable rates and $30 off, from the All Inclusive. Food was very nice,plenty of... more

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5 of 5 stars
lessthanserious   1 contribution
FESTUS MISSOURI
Mar 8, 2008
2/3 found this review helpful

This was our favorite vacation ever.!! The service was great.!! The food was great.!! Everyone went out of thier way to help us.!! We will go back.!! more

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4 of 5 stars
CanadianCanuck   1 contribution
Canada
Feb 8, 2008 | Trip type: Couples
4/4 found this review helpful

Our trip started out normal. Great flight there. We are Canadians and travelled from Buffalo to Cancun. I called the Resort a couple days prior to our arrival because we were told that we were entitled to ONE WAY AIRPORT TRANSPORTATION. So, we decided to make arrangements for a pick up from the airport TO the Resort. I gave all... more

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2 of 5 stars
debradls   1 contribution
Texas
Feb 7, 2008 | Trip type: Business, Family
3/3 found this review helpful

The stay was nice enough. The staffing was adequate and very friendly. The elevator was out of order a lot of the time and we were on the top floor. Also, there were repairs going on. Unfortunately, the first day I was there I was dragged into a presentation that lasted all day and was convinced to buy a timeshare.... more

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4 of 5 stars
Magsgot2be   1 contribution
Wisconsin
Feb 5, 2008 | Trip type: Couples
4/4 found this review helpful

First thing when getting off the plane- they do tell you but I'll say it again do not talk to anyone at the airport. They are sales agents from differant hotels trying to give you dirt cheap rates on excursions and stuff. If you get lured in they will pick you up and bring you to their hotels for sales... more

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5 of 5 stars
tominjersey   1 contribution
New Jersey
Feb 1, 2008 | Trip type: Friends getaway
3/4 found this review helpful

I don't understand the negative comments that some people have made about the Sunset Lagoon. We had a week's stay from January 5 - 12, 2008 and had an absolutely wonderful time. The staff is uniformly excellent: helpful, upbeat and hardworking. They all went out of their way to make sure our stay was a great experience. There are three... more

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4 of 5 stars
JaninaOntario   9 contributions
Ontario
Jan 25, 2008 | Trip type: Friends getaway
4/4 found this review helpful

I rated this experience above average. This was only because the presentation was long and we hadn't been to Mexico before. When we go next time I have no doubt it will be excellent. We went in The beginning of December and the weather was great. Our rooms were beautiful with an awesome view of the lagoon. Our late evening... more

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Sunset Lagoon Resort Hotel & Marina Also Known As

  • Sunset Lagoon Hotel Marina
  • Sunset Lagoon
  • Sunset Lagoon Cancun
  • Cancun Sunset Lagoon
  • Sunset Lagoon Resort
Address: Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico