Gee, so many negative reviews! I am a strong believer of you get what you pay for, but in this case I believe we got much more than what we paid for! Everyone was very sweet and caring. We did get moved from one room to another when I informed them that I wanted what I had seen on the... more

After a week in a low budget hotel, we finally went to the second hotel we booked. It was a blessing having an ocean front room on the 7th floor. Food wasn't bad, but the waiters were just begging for tips, which is a bit annoying in a higher standard hotel. I was my second time in the NH Krystal... more

This is la ower end resort, pushing timeshares. The location is great if you want to be near the night life and clubs. The resort in under construction, once complete I would rate it a 3 star due to location. We were told they were going to pump sand in to have a beach again. The food was ok, but... more

Visited Cancun and the NH Krystal for one day and night while spending the week on Isla Mujeres. We booked the NH Krystal based on its location to the clubs and shops. At first we were impressed with the hotel as we entered the lobby and were greeted by reception staff. However, upon closer inspection, mainly on the floor levels... more

If you are going to Cancun to walk around and enjoy what Cancun has to offer this is a definite plus!! On the other hand if you are looking to stay at a hotel and do the beach thing the entire time this is not great at all. It is very close to all the night life, and good restaurants... more

We just got back from Cancun April 28th. We did not have any problems at all. The staff was very polite and helpful, also the maid service. We did not tip to get good service. In fact we didn't leave the maid anything until the day we left. She left clean towels every day. We also had bottles of water... more

So much Negativity, it's really not that bad. I think those of you who had a negative experience bother to write on Trip Advisor, and those people who had a good experience just carry on with life and don't think about writing about it. Ok, so you will know that there is no swimmable beach at the front of the... more

When we arrived, our room was in a newly renovated area right next to the Disco next door. The music shook the walls until 4:00am. Terrible!! We asked to move and they did move us to the main building which was better. The next day we had to attend a mandatory time share presentation and we were introduced to Rafael... more

I was here over spring break. The food is not very good. Had to eat at the buffet most of the time. The rooms were okay. My birkenstock sandels were stolen out of my room by the cleaning staff and the hotel would do nothing about it. There were no non motorized water sports of any kind. We got a... more