Our 5th & LAST stay here. AC never got cold enough even after maintenenace looking at it.. Day manager rude when asked about closed pool. He kept telling us it would open tomorrow and rudely suggested we go sit down on the beach or by the french restaurant. People were wandering around looking for a place to sit. GYM worker... more

Our stay was from 6-22-09 - 6-26-09. This was our 1st trip to Cancun and found the hotel to be fine as I was wooried about some the the previous comments. The hotel is clean, the staff is always cleaning. No problems with the food wish we would have known about the sushi by the pool sooner than our last... more

Our trip consisted of my wife and two teenage kids and my brother with his wife and two young children. We stayed at this hotel from June 6 to June 13. We arrived late (evening) at this hotel due to our 5 hour flight delay. Check in was fast and the lady at the front desk was very friendly. We... more

This was mine and my husbands first ever holiday abroad,we always had mexico in mind for our ever 1st trip and we was not dissappointed.It was 24hr all inclusive,the restaurants was fantastic excellent choice,the staff in this hotel was polite and very welcoming.We had a maid called mary everyday we was there and the room just looked like the day... more

3rd trip to Mexico, first time with our children ages 3 and 7. Hotel was only 50% capacity when we arrived, and were a little disappointed with the view from our room. We felt with the vacancy they could have put us in a better location. Otherwise, we weren't in the room much so it didn't effect the vacation too... more

i was actually surprised that the crown was as nice as i found it to be after reading so many bad reviews. yes it is an older hotel but well maintained.the beach is small but big enough water is beautiful.yes beds are hard elevators slow and hot service was good with one exception, sebastian in the italian resturant we loved... more

We just got back from a week with our 4 kids(ages 12-18) and we didn't hear "I'm bored" once! Quite an accomplishment with 3 teenage girls. Overall the food was very good with a lot of variety. Unlimited sushi by the pool!!! Are you kidding me? The bartenders pour generously and the pools were very nice. Fantastic views of the... more

I have been to Cancun 5 times and have stayed in different resorts each time, this was the first time traveling with our children. This hotel is great for families with younger kids, would not recommend for a romantic getaway. We traveled with three children (5, 5, 2). They loved the resort for the great pools, kids club and real... more

Ok my 4th trip to Mexico... Second time with 2 kids now are 4 and 7... Pros - room service daily for breakfast - $2 tip and food was great. Pool food and 24/7 food fine. We liked it all. Swine Flu - geezz - 40K die of the Flu in the US - no issues. Kids club great, staff... more