The location is perfect, within walking distance of all the clubs/nightlife and souvineer shopping. The "Club Level" is under rennovation until 10/31/09. But since we had purchased the Club upgrade we received free FULL breakfast each morning. Three days in "O" Restaurant and 2 days at "The Grill". Service at the "O" was not very good. Since it was "buffet"... more

We stayed in this hotel for 5 days, originally it was going to be a 4 day trip but we stayed an extra day. The breakfast was excellent, one of the best I have had in a hotel stay... The hotel is with in walking distance to a shopping center and the Center of town. It is very convinently located.... more

The hotel was great. We were facing the beach end of the hotel zone and the view was absolutely amazing. It even has a little plaque on the the balcony claiming the best view in the zone. The only thing i wished it had was its own beach. Didn't relaly get to spend much time in the ocean, mainly stayed... more

We stayed here during our tour to Cancun. The hotel was under construction. We took the ocean view room but the view is not that great. This hotel does not have a private beach. Thats a downer. more

Not sure what MTravelerFlorida is talking about. This is a Hyatt and a good one at that. We were just there for a 5 day stay and found clean well appointed rooms and comfy beds on the Regency Level ($44 upgrade for us), wonderful breakfast included in the upgrade, one of the best massages ever at the spa, good lunches... more

I stayed here with my wife for a couple of days. I have to say the best thing about this hotel is its location. Simply the best. Period. I was satisfied with the service. The prices of its restaurants and bars are not so bad. The views you have of the ocean are very nice regardless of the location of... more

1)Great rates 2)Best location on the island fresh soothing breeze, turquoise water and on the point 3)Service is great 4)Great pool 5) Best breakfest on the island....amazing 6) Amazing music Buddah Bar 7) Great happy hour on the deck overlooking the ocean and refreshing breeze I suggest to up grade to a ocean view...lovely I suggest to get breakfest and... more

I am a Diamond Hyatt member and we were duped into staying here! We had problems finding the Hotel and discovered it finally by asking a Taxi Driver (we had a car). They have removed the sign "Hyatt" from anywhere on the building (and the place looks stripped) and they employees wear badges with "Hyatt" removed. When we questioned them... more

We recently stayed at the Hyatt Regency in Cancun over Labor Day weekend. The overall facility was nice, but not as big as many of the resorts. The room was quite small...and constantly wet! I realize it is a humid climate, but even with the AC on in the room, everything was wet. Papers that we had brought were saturated... more