Let me begin by saying it was our first trip to Cancun and our first experience with an all inclusive vacation. My daughter and I wanted to get away for Christmas and follow the sun. We were not disappointed. The hotel was awesome. Buffet food was very good; custom omelets every morning to begin the day. Either poolside, at the... more

I can't believe all the bad reviews on this hotel! We had the most wonderful experience staying there. The four pools are all incredible my favorite being one with a swim up bar, the grounds and hotel itself is spotless. No bugs, no dirt and we felt very safe and well cared for. The spa is beautiful and classy. The... more

Smelly room, HORRIBLE front desk staff, choice of only 1 white OR 1 red wine, liquor was below bottom shelf, restaurants are frequently closed & most must be accessed via lots of stairs - left after 1 day more

My fiance and I (both 23yo) stayed at the Grand Oasis Playa in early December 2008 and had an AMAZING time! We read some mixed reviews beforehand but had a wonderful time during our stay. Food: Breakfast buffet = great, lots of variety, fresh fruit and juice, everything you could want. Dinner buffet was ok- quite a bit of variety... more

Had a wonderful time, was a little worried after I read a few of the reviews. Hotel is very nice, only issue we had was a little water dripping down from the ceiling in the bathroom area when we used the air conditioner. The view was the best, the pools were excelent and very clean. Staff was wonderful and very... more

We planned this trip as our first getaway in years. I was concerned about all the bad reviews I read here on trip advisor. NOT true. Really for a $2 tip you could get anything you needed. The hotel was clean. Our room was neat and tended too everyday. Our fridge was stocked. There was a 1000 food choices. 6... more

My husband and I choose the Grand Oasis Playa because it was the 'newest adults only resort in Cancun with nightly entertainment'. An obvious honeymoon choice with a good price. We had an okay time while we were there. The biggest complaint was the bars at the resort....there was always some point throughout the day when only one bar was... more

This hotel is terrible. The advertised restaurants are hit and miss and don't open their stated hours. Service is adequate at best. The worst part is their switching of liquor in top shelf bottles. The Jim Beam isn't Beam; Bacardi isn't Bacardi, even draft Corona isn't Corona. When questioned, the staff doesn't know who managers are. When eventually found, managers... more

It was my bf and I first out of country vacation so it was very special for us. We got to the hotel few hours before check in so we had to wait but didnt take long because front desk was kind enough to check us in early. Although I booked online for lagoon view (because it’s cheaper), I requested... more