Within 24 hours of arriving at this hotel, I was ready to go home. The rooms themselves are OK, but the rude and unhelpful staff combined with the bland and horrible food definitely impacted our vacation. I will NEVER return to this hotel; in fact, the experience made me question whether I would go back to Cancun. Next time, I... more

A group of 20 friends and I stayed at the hotel for a week, it was fine for college students but overall not worth the cost. The food was poor - the buffet food always looked to have been sitting out for hours, the 3 restaurant options had bad selection and slow service. Most of the day time servers were... more

First of all..i dont understand why people book their trip during spring break and then complain about the fact that the hotel was filled with drunken teenagers..do your research people! i am not into the spring break thing, therefore i booked my next trip AROUND spring break. I absolutely love this hotel! I am going back at the end of... more

I stayed here with my friend and boyfriend and it was a great time! Checking in was no problem at all and they took good care of our luggage. We had a nice room overlooking the water. Though the downside was it was an adjoining room with people we were not traveling with. Our neighbors were high school girls who... more

My friend and I just came back from the Barcelo Costa Cancun and the hotel exceeded our expectations! After reading all the reviews on this site before leaving, we were convinced that we were going to end up transferring out to another hotel for a couple of hundred dollars each. But....I would have no problem going back to the Barcelo... more

So to start things off when we first arrived we switched rooms 2 twice in the first 10 mins. The first one was located right outside the children's area and there was no view at all. So we asked to be moved to another area which they did kindly and the next room was worse it smelt so bad we... more

For all of you worried when you read the negative reviews, don't worry. Not sure where they are coming from!! This place is clean, rooms are very adequate, beds comfortable, TVs worked. The service was great and most everyone spoke English. Perhaps the people with negative comments didn't treat the staff with respect????? We did see people that had over... more

First time I've ever written on here but myself and partner had such an awful time here just had to write in and warn anyone thinking of going here PLEASE just don't bother. I'm not going to go on and on repeating other bad reviews but for a start it was just a money making hotel, we were actually greeted... more

We were a group of 8 that visited this hotel.. with low expections due to the poor reviews. We were more than surprised to see the condition of the property, it was clean, well kept and located in a good location for those visiting the Hotel Zone Activities. Service : Was 5 star.. cannot say a bad thing. They have... more