Spent the week of 6/8/09 at the JW. I am a platinum member, so used points for an ocean front room. Upon arrival, I was upgraded to an oceanview presidental suite. Nice surprise after a long day traveling. We were delayed due to mechanical problems with the plane, so we missed our connection in dallas. JW provided airport transfers for... more

JW Marriott was very nice but felt like a convention center hotel rather than a relaxing beach hotel. After coming from Le Blanc for 4 nights it was depressing. The staff and service was nothing compared to Le Blanc. I was disappointed especially being a loyal Marriott customer. more

Our stay was May 9-16 , the hotel was empty - maybe 50 people at the most. According to the daily USA Today paper Cancun hotel occupancy was 10-12%. Kinda nice to have the place all to yourself, but miss having fellow travelers to socialize with. Sad for the locals. We were scheduled for Club 91 and received email, letter... more

My husband and I spent 5 nights at the JW after flying there for a conference. Context, we arrived the day before the CDC suggested that everyone stop discretionary mexican travel. The next day, the conference was cancelled due to the CDC rec, concerns about holding a conference given swine flu fears, and the fact that other countries had made... more

We loved our stay the JW Marriott Cancun from 4/24-4/27. We used points to book and upgrade to club 91. We also had to pay nightly for each child to use the Club which was $140 a night. Now since that was all we were paying(we used points) we found the Club to be a great value and option. Our... more

Pros: new hotel, great views, Caribean suite is wonderful, GREAT service Cons: expensive, can't bill anything to room, club 91 is a rip off The Bottom Line: GREAT hotel in Cancun. Read my tips and you'll love it even more. -------------------------------------------------------------------------------- I wrote this review for another website two years ago.. We are finishing our week at the JW Marriott... more

The hotel is very nice and deserves it's five star rating. The staff are all very helpful. Room service was prompt and excellent. The main pool is very nice and kid friendly, the infinety pool is very beautiful. However, don't pay any attention to the pictures on the Marriott website with the nice wide white sandy beach! The ocean starts... more

We arrived via American Transfers who were wating for us at the airport. Security at the resort took our name and when we existed the taxi the door man aknowledged us by name and walked us into the hotel. We were greeted with a cool refreshing hand towel than escorted to the front desk. Our room was not quite ready... more

There is NO BEACH, it washed away. As a result, anyone who wants sun and swimming needs to use the pools and there are not enough lounges chairs. The result can only be called the 'Great Chair Wars". If you go down to the pools (there are 2 primary areas) at 8am, you will likely NOT find an unreserved lounge... more