What a beautiful hotel. Employees are friendly and most speak enough English. The room is a good size - beds are comfortable. Baths are beautiful. The grounds of the this place is really amazing. It's not far but wish it was closer to hub of town. The beach is beautiful!! more

It was clean, beautiful and a true five star. The staff are all very nice and helpful. The beds had feather tops with summer down comforters. The bathrooms were beautiful and full of complimentary toiletries. The rooms were cleaned twice a day. We felt safe that I allowed my kids to play in the pool by themselves. The food is... more

I'll begin by saying that my wife and I NEVER go anywhere. I won a trip with Toyota corporate, so we were very much taken care of. But I have never been treated so well by a staff, from the cleaning ladies to the waiters, anywhere else . This made the trip wonderful. Also, there was no tile saw or... more

Second visit to the JW in less than a year and we won't return. The construction/on-going maintenance continues on the beach and room balconies near pool (jack hammers, grinders & tile saws). The only good food we found at the hotel was the breakfast buffet at Simply Seafood. Luckily, we had an additional 5 days booked at the Ritz Carlton... more

My husband, our 12-year-old twins and I travelled 4/12 thru 4/19. This hotel is fabulous. Our stay couldn't have been more pleasant. The staff is extremely courteous and took very good care of us. Our room (Caribbean Suite) was wonderful. At almost 1000 sq. feet, it gave us all the space we could need. There was plenty of closet space,... more

JW Marriott is a wonderful place! We were a little hesitant to travel with our 1 year old son, but it was great! There was a crib in the room upon our arrival. There was also a kiddie pool and we were surprised to see so many families who had little ones as well. The food was expensive, but good.... more

Just returned from six wonderful days @ the JW /Cancun. Despite being bounced on our Am/Air flight (MD 80 fiasco), and discovering a 50 minute "customs line" waiting for us, the JD Marriott eventually whisked us off to the hotel, and did everything possible to make our stay memorable. The service (and drinks/appetizers) @ the Club 91 was well worth... more

I stayed here with my friends in July last year for our summer holidays and it was a super stay. Rooms were very comfy and cleaned everyday. Pools were great, plenty towels if needed. We all really enjoyed the breakfast at this hotel. This hotel is one of the best in Cancun. more

April 6 - April 10, 2008 I can't say enough about this hotel. It is definitely a five star hotel. Before going to Cancun I was very skeptical about the hotel based on some of the reviews. I actually returned from Cancun and read the reviews again and decided that the people who wrote bad reviews of this hotel are... more