Traveled with my wife and our 2 kids, 21 and 17 and we had an outstanding time- everyone at the hotel was very kind and helpful. I cannot recommend this hotel enough. Our suite was very comfortable and had a great ocean view. The spa is very highly recommended. we ate in the restaurants outside of the hotel, puerto madero... more

We stayed at the JW Marriott Cancun in January of this year and loved it so much, we decided to bring our teenage Son with us for our summer vacation. Was truly spectacular. We stayed from August 10-14 and had nothing but outstanding service the entire time. I'm a platinum member and used points for an ocean view room and... more

The 5 night stay was to celebrate my sister's birthday and we loved every second of our time here. We stayed on the Club 91 level and even though I had to pay for the 3rd adult, it was worth the 220,000 points plus the $ to do so. We had great meals 3 times a day, plus snacks. We... more

Just returned from our third stay at the JW and we're looking forward to the next trip already. We stayed in a Caribbean Suite once again and would recommend the suite to any family as there are a large bedroom, large living/dining room with a sleeper sofa, 1 and 1/2 baths and 2 balconies. We love the spaciousness of the... more

My girlfriend and I stayed at the JW Marriott in Mid July. I have stayed at many JW's, Regular Marriott’s and the Ritz. I can say for the most part the hotel is beautiful, but it was under renovation. This was not stated on the web site while making the reservation. All day we heard hammers and drills in our... more

It was good but for the price, I would have gone to the Marriott just beside JW and save 100$ per night. The restaurants: same deal. The Thai and japanese restaurants at the Marriott were way better than any at the JW. Room was fine, and the view really was fantastic! I recommand, but only if you are very rich. more

We stayed at the JW Marriott Resort & Spa from June 22nd-29th. This is our third visit there in as many years. We couldn't have been more disappointed if we'd tried! The property is beautiful...we loved it so much the first time that we took 14 family and friends last year. This year we decided to enjoy it again as... more

My wife and I spent a few days in Cancun and we chose the JW based on the reviews on TripAdvisor. The hotel staff was very helpful and attentive. This includes the concierge counter staff that helped us book our excursions to Xcaret and Isla Mujeres, make reservations for dinner and directions on what to do in Cancun. The room... more

Stayed at JW Marriott for our honeymoon - they have a policy which they should call "all-exclusive". When we checked in on June 2, we thought we were in the movie "The Shining" - the hotel was empty - it felt eerie. We quickly found out that because of their minimal occupancy (we were told it was 8%), the main... more