We stayed at the Moon Palace Sunrise and the moment we stepped into the hotel, there was a warm welcome by the staff . A glass of "Sunrise Royale" drink and flower (for the ladies) were handed to us while we were being served at the check-in counter. When we entered our room, it was very clean and tidy; and... more

I was very skeptical about Moon Palace due to the poor reviews online but WHAT IS WRONG WITH PEOPLE?? We are already planning our trip back for our first anniversary! Weddings: I would highly recommend having a wedding here. The wedding planners are terrific (ask for Lily) and they cover every detail. The wedding packages are very resonably priced and... more

This was a first trip to Mexico. The week started out fantastic - the resort was beautiful. We did have some issues when we checked in - we wanted a king room on the Nizuc side and they wanted to give a room with two double beds on the Sunrise side, but we worked it out with reservations (after about... more

I cant believe the beach is so terrible the food was so so, the buffet food was cold, the shows are spectacular, the rooms slipery, i would not stay here again more

July 5th 2008 to July 12th 2008. This was our first trip to Mexico and found it to be quite a bit different that our usual trips to Jamaica. First – the people… I have never seen a resort that had so many staff members that really knocked themselves out to make sure you were happy. Every request was greeted... more

Stayed at Moon Palace from 6/29-07/06 with my 3 teenage daughters. The resort was above and beyond our expectations. Can't think of anything that wasn't wonderful. I was worried a bit after reading some reviews online, but everything - the hotel, staff, weather, food, beverages, salon and tours were just incredible. The only negative for us was the beach water... more

Have just returned from a fab time at the Moon Palace. The hotel was absolutely stunning and massive! We had to get a golf buggy to take us from the lobby to our room, because the walk was so far! :-) The staff are so friendly and everything was a pleasure for them, nothing was too much trouble. We stayed... more

O.K., after reading some of these reviews, I was very concerned. All in all, it was a good experience. My husband and I had stayed at the Adventura Palace before and loved the place. We were traveling with our sons, 16 and 4, this time, so that resort wasn't an option, but we were determined to stay with Palace resorts... more

We just returned from a two week stay in Cancun, and stayed at three different hotels during this trip. I just posted a review the Intercontinental Presidente and will post one for the Omni. This was our third trip to Cancun and the second time at the Moon Palace. We had a large group while at the Moon...11 adults and... more