If you get the chance visit this resort / country. Moon palace Mexico is probbly the friendliest place I have ever visited. The resort is huge, but you can still get lost in time in the quiet open spaces of the resort. We stayed on the Nizuc side of the resort, and this definately suited us as it is definately... more

OK perfectly describes our week-long stay at Moon Palace. Arrival was OK, not a long wait to check in, but a wait non-the-less. We were greeted by our "VIP guest relations representative", indicating that, should we need anything at all, she was the one to contact. After scheduling a meeting for the next morning to hear their sales pitch, we... more

We went to Moon Palace 5/26-6/1. There was only 25% occupancy. This made it great for never waiting for a shuttle or waiting to eat. I had been at the resort in 1999. They have made it larger and the rooms and amenities are nicer. We went with our children 15.19 and 24. We stayed on the Nizuc side. We... more

I went with 3 of my best girls--- awesome trip! Great Food & Great SErvice! We had a lot of fun! The beach wasn't so great- but they had nice pools. I'm a beach girl, and was disappointed by that. Nice Jacuzzis in the hotel rooms! Excellent Room Service! I would say these were the best rooms out of any... more

The Moon Palace is a nice resort to take younger kids (9 & 6) girls. The beach is not good but the pool life is great. Great Excellent service both at the pool and all around the resort.I did not have one bad experience or someone coming across as "having to wait on you". We stayed in the Presidential Suite... more

Upon arrival at the Moon Palace it took approximately 15-20 minutes of waiting to check into our room through the private check-in that was included in our concierge level room. While waiting we were given drinks and snacks. After checking in a bell boy escorted us to our room and showed us where everything was located in our room. We... more

The rooms were nice with the hot tubs in them. Pools were nice, The bartenders and waitresses in the pool area did not want to be "bothered" Beach was useless. Too much seaweed way too rocky to go in water :( Attended a wedding ceremony on the beach, completely unorganized, No one knew anything. One of the ladies in charge... more

When you think of Cancun you think of the beautiful blue water and white sandy beaches. Not Moon Palace, the beach was fine but the water was disgusting. If I wanted to see brownish green water I would have'd stayed home (Galveston). I don't think we saw anyone in the water the whole week we were there. They do have... more

Best hotel experience ever. Not the best beach since it had massive seaweed all the time but the staff and hotel were by far the best. Excursions were worthwhile and many other activities free there. more