Our stay at Moon Palace was from Jun. 28- Jul.5. Our whole family went (my husband and I and our 21 and 14 year old kids). No problems with transportation from/to the airport (just don't stop before you get outside the building or the inside "sales people" will nab you - no matter what they say or ask, just say... more

loved it, loved it and LOVED IT. The only thing we didn't like was that the pools close around 7pm at night.....granted, they are VERY clean and we know that takes time AND they open again at 7am but it was still a slight bummer to not be able to swim at night :-( more

Went to the Moon Palace Cancun for a wedding, travelling with a large group of family members. From the arrival at the resort where they attempted to extort myself and my sister and her husband for an additional all-inclusive fee of nearly 2 grand each, (we had paid over the phone with one of the Palace representatives, which we had... more

Went to Moon Palace July 2-7, 2009. We were extremely disappointed with the beach. Not a single person could get in the water due to the large amounts of seaweed. The water was brown due to to so much seaweed. You would have to walk through piles and piles of seaweed just to get to the water. It was a... more

We arrived at the airport in Cancun,in the rain on Saturday, June 27th. We were met by Elite tours that took us right over to the Sunrise section of the Moon Palace. When we checked in, our rooms were not ready (it was before 3pm, so that was fine). Our wrist bands were applied and we were hungry, so we... more

Just came back from a week's vacation with my children, grandchildren and my sister and her family. The hotel is beautiful and very well maintained. Service was great and we found plenty of lounge chairs by the pool. You don't have to get up early and reserve a spot. There was also plenty of shading areas. The food was great.... more

We just returned from the moon palace resorts. There were 12 of us (ages 70 to 4) We had a wonderful time. These palace resorts really know how to pamper you! we were all impressed with how hard the employees work to really make your stay as comfortable and stress free as possible (It Is My Pleasure) We stayed on... more

-Went for Honeymoon. -Service by all staff was amazing, including the honeymoon desk. -The food was excellent and there were so many places to eat! -Huge resort, maybe too much walking for older travelers. Even more rooms were being built during our stay. -Stayed on the Nizuk side which was a lot quieter. -No complaints about the room. -The nightly... more

We just returned from a week long stay at the Moon Palace resort in Cancun! Our family traveled with 3 other families, with kids ranging from 8- 16 years old. The resort was huge with something to do for all ages! The hotel was beautiful- the grounds manicured to perfection! The pools were gorgeous and absolutlely refreshing on hot days!!... more