I arranged airport transportation over the internet before leaving for the trip. We were escorted to this hotel through Kinmont and when we arrived some employees came out to tell us the hotel is CLOSED! Apparently it's been closed for FOUR months now. I booked this hotel through skyauction back in May so when I booked the hotel it was... more

I booked a room for October '09 and an unforeseeable thing happened so we had to cancel our trip. I had already paid for my all-inclusive package and they are trying to charge me 15% of the entire package! This is ridiculous!! Beware!! On the web site it says $25 cancellation fee which is a crock! They are trying to... more

We went April 20th-24th. We arrived around 5:30 at night. We were greeted with a fruit punch drink when we checked in. After checking in they went over the hotel information and told us they had us down for the presentation at 1:30 the next day. We were not required to do the presentation when we received the package. I... more

Great hotel for couples who enjoy making new friends and relaxing in the evening after exploring Cancun during the day. We did not go "all inclusive" and actually came out ahead on meals and drinks, but would recommend it for the convenience at the sister hotels. I read the poor reviews before we left and brought extra coffee and creamer.... more

My husband and I were given a trip to Cancun by a furniture company since we bought furniture there. The Laguna Suites was chosen by an agency, not by us. I had read on the Internet that they pushed Time Shares. When we arrived at Laguna Suites Sandra went over information about the hotel. She said she wanted to give... more

This hotel is a wonderful experience. My wife and 3 children, 9,7,4 came down from 4/7-4/14. Since the hotel has only about 40 rooms or so, the entire staff gets to know each of you very well. After a day or so the waiters will bring you your favorite drinks and know what you might even want for dinner. The... more

We just came back from a relaxing trip down to Cancun. I was contacted by a marketing agency and sold a package over the phone for a stay at one of the Sunset Group's resorts. (From looking at other reviews - I did not get the cheapest package!) This was the first time I had done something like this so... more

if you like the peace and quiet away from the main hotel zone, then this is it. we loved our stay here specifically for that reason. the staff were all very helpful and friendly. if staying here, you should definitely check out their spa. more

Our family just spent a wonderful week at Laguna Suites. The service was outstanding. We were picked up at the airport, and taken to the hotel, where the conierge, Maritza, welcomed us. We were given beverages when we arrived, and Martiza took about 15 minutes to tell us what to expect. Our room was nice, but not particularly fancy. It... more