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Laguna Suites Golf + Spa


Paseo Pok Ta Pok Lote 3, Cancun 77500, Mexico
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Reviews you can trust

73% Recommend
3.5 of 5 stars 45 reviews
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By trip type
All (45)
Business (0)
Solo travel (0)
[ Date ] [ Rating ]
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2 of 5 stars
OregonCatlady   1 contribution
oregon
Jun 24, 2008 | Trip type: Family

I am just an average person. I am not used to staying in 5/6star hotels but there were just too many mistakes with this stay to neglect. It all started with check in. we were given one key for both of us. I asked about a second key and the attendant(not the check in person) said something to the effect... more

Management response from
DavidZCancun_Mexico, Manager

To Whom it May Concern: Since this comment was posted we have addressed the key issue, and have proceeded to make copies. Regarding the comment from the receptionist it was an inappropriate comment and has been brought to the attention of the check in staff. In reference to the freshness of the in room coffee packs we have taken measures...

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3 of 5 stars
funsunlady   1 contribution
NYC
Jun 22, 2008 | Trip type: Couples

we were approached (called) to do a timeshare type trip - a 90 min meeting promised and our choice of a few hotels to stay at - this hotel was not in the paperwork they gave us,but i liked the idea of being away from the cancun strip - the hotel itself was small, but beautiful, i thought - i... more

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5 of 5 stars
WorldlyTraveler2008   1 contribution
New York
Jun 17, 2008

We stayed at this resort for 4 nights and had a lovely time. It has a great pool, nice clean rooms, friendly staff and the spa is amazing. We'll definitely be coming back next year!! Enjoy it with no worries. more

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5 of 5 stars
californiadiver1   1 contribution
Palo Alto, CA
Apr 21, 2008 | Trip type: Couples

My wife and I just came back from an amazing 6 night stay at Laguna Suites. We had a great time!! Firstly, the staff were very kind, courteous, and helpful. The food was great, all served off a "made to order" menu instead of your typical Cancun buffet. The resort is intimate and the people get to know you. When... more

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3 of 5 stars
ThirstyTraveller2008   2 contributions
Ontario
Apr 1, 2008 | Trip type: Couples
1/1 found this review helpful

On our recent visit to Cancun, we stayed at Laguna suites golf and spa, since it came with a package we purchased off of another individual who wasn't able to go. The location wasn't so great, since it wasn't close to any of the attractions or even downtown, but the food was awesome! They had different dinner menus different nights.... more

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2 of 5 stars
WIHoneymooner   1 contribution
Hillsboro, WI
Mar 31, 2008 | Trip type: Family
1/1 found this review helpful

Okay, to start with, I am a 32 year old ER nurse from Iowa with a ton of patience. I am not one to over exagerate and I have a fair experience with traveling. That being said, I want you to know that for me not to write a review would be a disservice to you. I wish I would... more

Management response from
DavidZCancun_Mexico, Manager

To Whom it May Concern: Thank you so much for your review; overall it seems very positive except for some of the information regarding the service. Since then we have addressed this issue with our restaurant staff to better the speed. We do train our staff on being service oriented and not only expecting tips, since this review we have...

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3 of 5 stars
meekomouse   3 contributions
Bay Area
Mar 19, 2008 | Trip type: Family
1/1 found this review helpful

Cancun, Mexico - what can I say. My stay at the Laguna Suites was okay. My mom and daughter seemed to enjoy their stay - I on the other hand thought it would be worth my while. When I booked my trip I knew that a sales presentation was required. I had to pay for my transportation to and from... more

Management response from
DavidZCancun_Mexico, Manager

To Whom it May Concern: Thank you so much for your review; we are pleased you enjoyed your stay, in reference to your comment about the transportation we do provide with complimentary airport hotel transportation. As per your comments about the shortage of towels, we do apologize and have brought this issue to the attention of the housekeeping staff. Thanks...

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1 of 5 stars
IDICarol   1 contribution
Canada
Mar 10, 2008
7/7 found this review helpful

This letter was sent to the Editor of Incentive Magazine because I am in the incentive travel industry and the CEO of Sunset Resorts is attempting to enter the industry... February 8, 2008 Dear Editor At the IMA Summit in Scottsdale last summer, I met Erika Garcia, CEO of Sunset Resorts located in Cancun, who was introducing her 4 night... more

Management response from
DavidZCancun_Mexico, manager

To Whom It May Concern, we would like to address the issues raised and clarify several points made in that review. First, the certificate which was given by the owner of our company was for a five day/four night stay at one of our resort properties in Cancun. The Certificate was valid for accommodations only for 2 adults and 2...

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5 of 5 stars
CookieQueenOntario   1 contribution
Ontario
Mar 4, 2008 | Trip type: Family
2/2 found this review helpful

We just returned from Laguna Suites in CanCun. We had a wonderful time. We were quite concerned at first, being we didn't actually see the place first before buying the deal and being so cheap, we wondered if it was "you get what you pay for". In this case it was the opposite. We were picked up promptly from the... more

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4 of 5 stars
Friends-on-vacation   1 contribution
Ohio
Jan 31, 2008 | Trip type: Friends getaway
8/8 found this review helpful

We booked our vacation through Travelcom on one of those fax machine deals. At first we had the feeling that we just spent $600. per couple for nothing. Then when we were ready to select our hotel, Travelcom told us when booking 3 rooms, we couldn't stay at Sunset Lagoon or Sunset Royal which was our first choices. But by... more

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Laguna Suites Golf + Spa Also Known As

  • Laguna Hotel Cancun
  • Laguna Suites Cancun
  • Laguna Suites Cancun Mexico
  • Laguna Suites
  • Laguna Suites Golf Spa
Address: Paseo Pok Ta Pok Lote 3, Cancun 77500, Mexico
Cancun Hotels Laguna Suites Golf + Spa
3.5/5.0
45