Let me start by saying I never write reviews to bash a resort, but this time I feel I have no choice. It all started about a year ago when a company by the name of Cancun Travel Unlimited called to inform us we had been selected to recieve a 4 night 5 day stay in cancun. Along with this... more

I will never set foot in this hotel or anyone of their sister hotels again. We went with our daughter and her husband for their 10th anniversary and was very disappointed. The air conditioning in our rooms didn't work properly and so the room smelled like mold and everything when we got home did as well. There was a leak... more

WE ARE TIMESHARE OWNERS HERE AND HAVE TRIED RELENTLESSLY TO SPEAK WITH MANAGEMENT. ALWAYS SOME EXCUSE after waiting 2-3 hours and still no contact. I have read reviews and answers from management which made me write this. In this economy, when money is tight, vacations are a luxury. You are not asking for the moon only what is stated in... more

I loved our stay there, the food was good,t he people was friendly and it was a very nice area. I love the view and hear the ocean at night. I will go there a thousand times. My husband, my kids and I will go there every other year. more

we ended up staying in 3 different rooms in one week at this hotel. The first was on the ground floor and was very noisy and we were on permenant display, the second one the air conditioning didn't work and we had 2 sleepless nights and the third was ok but still noisy at various times in the night and... more

Yes, we to went to a vacation club presentation, and bought a two (2) week pkg. We have some friends that have owned there for several years and are very happy. I think that if I said "no" they would have turned the heat up a little, but that is their job....The beach is right out in the back, and... more

My fiance bought trip "certificates" from Sams Club in December, 2008 as a surprise family get away knowing that my three sons were going to be shipped to different parts of the world, we would make this a great family vacation. We were told we had to go to a 90 minute presentation, which turned out to be an all... more

I stayed here with some family. when we arrived at hotel everyone was very nice and friendly. the food i would say was so-so. I wasn't too impressed.The room service food seemed to be better. the shows at night were enjoyable. the sister hotel was very nice with a nice pool with a bar inside.That was great. the concierge i... more

My husband and I stayed at this resort and we were very satisfied, except for the time share presentation. The time share folks are very rude and do not know what no means. After one leaves stating they are going to get the paper work signed out to get your prize, another person comes talking their [--]. They continue this... more