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Sunset Royal Cancun Resort


Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
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Reviews you can trust

61% Recommend
3.5 of 5 stars 288 reviews
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All (288)
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4 of 5 stars
Maya0302   1 contribution
Seattle
Jan 30, 2009 | Trip type: Friends getaway
1/2 found this review helpful

My friends and I had a wonderful time at Royal Sunset Cancun. We had excellent service. Thanks to the great staff that made it happen like Ana our concierge, she was so helpful and friendly, she made sure we had all our in-house restaurant reservations taken cared of and helped us with our itinerary, we didn't have to worry about... more

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5 of 5 stars
me_nutz2   2 contributions
Seattle
Jan 27, 2009 | Trip type: Friends getaway
1/2 found this review helpful

Since we bought a timeshare here about 5 years ago, we've gone back a couple of times already. Both times we've never had any problems with the hotel nor with timeshare sales people. We wanted to get a big discount for one of the tours so we attended the sales pitch for Tres Rios. We rode a van for about... more

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2 of 5 stars
SharonVancouver   2 contributions
Canada
Jan 20, 2009
1/1 found this review helpful

My husband and just returned from our 2 week stay at the Royal Sunset Hotel in Cancun Mexico We stayed in a 1 bedroom which was spacious with 2 bathrooms. it had a excellent view of the city and lagoon and excellent night shades for sleeping in. The furniture was very out dated and damaged looking and the walls needed... more

Management response from
DavidZCancun_Mexico, Manager

Dear Guest thank you for your review, we are pleased to hear that your comments in reference to the hotel itself are all good. Now in reference to the extra charges for change in rate for all inclusive meal plans. This reservation was made through an organization that trades weeks; the tariffs that we have between us and such organization...

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4 of 5 stars
mewinters39   1 contribution
la palma california
Jan 19, 2009 | Trip type: Friends getaway
0/1 found this review helpful

I read several reviews of the Sunset Royal Cancun prior to our trip and was confused and a little concerned. I was prepared for a heavy duty sales pitch and to be penalized if I did not at least attend their timeshare presentation. I was a guest of a timeshare owner and the check in process was definetly geared to... more

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5 of 5 stars
MarkKotok   1 contribution
New York
Jan 13, 2009 | Trip type: Business, Couples
0/1 found this review helpful

Stayed for a week, LOVED IT. Bought a timeshare, it was a breeze, no pushy tactics, very helpful staff more

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4 of 5 stars
30thBDAY   1 contribution
Missouri
Jan 3, 2009 | Trip type: Friends getaway
0/1 found this review helpful

I went with an adult only group and was very happy with the service, food, and alcohol we received. Marco and Arcenio (waiters) were amazing to accomodate our needs. Yes...we did tip them very well, but they always made sure that there was enough alcohol in our drinks:) and we had what we wanted. There were also activity directors that... more

Paridise
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5 of 5 stars
meliej   4 contributions
MIchigan
Jan 2, 2009 | Trip type: Family
0/1 found this review helpful

every thing u could want! more

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2 of 5 stars
29SF   2 contributions
Washington, DC
Jan 2, 2009 | Trip type: Friends getaway
1/1 found this review helpful

This hotel is the worst of four that I have stayed at in Cancun. I stayed there for a week with eight friends. Upon check-in, they discovered that we were not time-share members. We then spent an hour for the check-in process as they tried to convince us to attend a time share meeting. That first night, three friends stepped... more

Management response from
DavidZCancun_Mexico, Manager

Dear guest thank you for you review, Sunset Royal would like to address some of your points. In reference to the terrace door incident we apologize for what happened, on the other hand there is a sign that lets guests know about the automatic door lock to prevent this issue in the future we will make these signs more visible....

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1 of 5 stars
SunsetisaScam   1 contribution
Canada
Dec 14, 2008
3/4 found this review helpful

Worst experience of my life. Their time share is a scam, will say and promise anything with their high pressure sales pitches and the actual contract will contain nothing that was promised. We signed up, but after reading over the contract we saw what a BAD deal it was and decided to cancel. We went back to them to cancel... more

Management response from
DavidZCancun_Mexico, Manager

Dear Guest, Thank you for your review, we as Sunset Group would like to address your issues regarding your purchase. We as a group in order to sell our product are often able to enhance the offer, such extra promises are put in writing and attached to the contract as addendums; all of this information is again reviewed in our...

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1 of 5 stars
bananamonkee   2 contributions
work
Dec 11, 2008 | Trip type: Couples
2/2 found this review helpful

I got pressured into a TimeShare 18 years ago. The first few visits were the best, as we were discovering the more interesting places and restaurants to visit - making friends that we would then see again the next year. Unfortunately, many changes have occurred - including the friendly demeaner of the workers. What really ended our thought of ever... more

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Sunset Royal Cancun Resort Also Known As

  • Sunset Royal Cancun
  • Sunset Royal
  • Royal Sunset Cancun
  • Sunset Cancun Hotel
  • Sunset Royal Hotel Cancun
  • Royal Sunset Resort Cancun
  • Sunset Royal Resort Cancun
  • Royal Sunset Hotel
  • Royal Sunset Hotel Cancun
  • Royal Sunset Cancun Mexico
Address: Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
Cancun Hotels Sunset Royal Cancun Resort
3.5/5.0
288