It is 4:19am and I am typing this email from my hotel room in Cancun because i was so disgusted with my experience at this hotel today!! First, we got suckered from the airport for an opportunity to see the hotel and some free tours while one vacation. 90 minutes, heck no!! try 7 hours!! I am more upset at... more

My mother-in-law had gotten us a 4-night stay at the hotel as a result of telemarketing with the understanding that we were supposed to attend a 90 minute sales presentation about the resort on our second day there. We were surprised to find that the room was clean and pretty decent with a view of the laguna but that was... more

BUYER BEWARE is all i can say of this hotel. We did not stay at the Sunset but had to attend a "90" min timeshare presentation there. This was the worst experience of my life. After approx 5 hrs of high pressure sales, we were escorted into the final room to meet with RICHARD from Texas (Jerry's brother). He was... more

Our family of 6 booked a vacation through our timeshare. This is an all inclusive resort so it was quite expensive. We did not even get to go to our room before the sales people start approaching you. The lobby is full of salespeople talking to guests and trying to sign them up for a one hour meeting which just... more

JOYCE who works with the SUNSET ROYAL RESORT activities / entertainment group made our vacation as enjoyable as possible at this resort. Joyce went out of her was to accommodate any guest as best as she could. During a typical day she worked with the many - many kids at the hotel and in the evening she would helped with... more

This was a great value for my dollar. Be ready to drink more than normal. The staff was excellent and very friendly for the most part with the exception of the two hostess. They were not as friendly as the rest of the staff, that went above and beyond to serve you. The food was great and All the waiters... more

This hotel/resort was far better than I expected. After reading previous reviews I was so scared what I was going into, but everything was great. The hotel rooms are not fancy, but they were clean, bed slept comfortably and the view was impressive. Front desk staff were a little less friendly then the rest of the resort staff, but everyone... more

We had an incredible time at Sunset Royal Cancun Resort. The service and food was excellent. We bought our vacation package through Elite Getaways. My 3 friends recently stayed at Sunset Royal Cancun Resort and loved it. Since I joined Elite Getaways, I was never able to afford more than one vacation per year. more

We stayed at the Sunset Royal Hotel May 25-30, 2008 on an all inclusive package which included a commitment to attend a 90 minute timeshare presentation. Good value, but not a five star vacation. Hotel was nice; located right on the beach; hotel staff was very friendly. Buffets: On a 1-10 scale with 10 being the best, the buffets averaged... more