Lots of scary reviews for this hotel. Not from me. Lobby warm/hot, because it's open air. Check in: if you book through expedia or apple vacations, you get steered to "concierge " desk for check in. Actually this is where they try to enlist you for a "tour" of the grand oasis next door, then a sales pitch for vacation... more

OK, so I read all the complaints.......I'm the one in a group of 8 who found this trip and was scared to death I was taking my family to a hellhole. That could not have been further from the truth. I'll address OUR experience based on the most common complaints: FRIENDLINESS OF STAFF: We could not have asked for a... more

Well, let me first say that me and my girlfriend do not normally complain at all. We have stayed at several hotels and a few islands including Jamaica, Dominican Republic and Mexico. As we arrived at the hotel, we walked up to the check in counter at which time there were 2 employees working. there was a line of approx.... more

My fiance and I booked from Oct 3 - 16 at this resort. I read the reviews and looked at the pictures before booking. The pictures need to be updated as these were taken before the Hurricane hit. First night checking in, everyone was friendly at the front desk. Went to my room to have a shower and noticed a... more

We visited Cancun with our friends for a girly trip which was very nice. The hotel is very big and I was say average. Due to the large scale of the hotel it proves very difficult to get some help as we found when waiting for someone to remove a ghecko that had made its way into our room. The... more

I travelled here with my husband between Oct 3rd to 10th. The reviews about the A/C are true, we got moved into the middle building which was way nicer and more updated. A lot of the restaraunts were closed (I don't know if they shut down for this season or what). There were no palapas (umbrellas) on the beach whatsoever,... more

The Oasis is for you if you can deal with the multitude of problems and incoveniences and you're on a budget vacation. It's website claims it is a 4 star hotel. It does not compare to any 4 star hotels in the United States that I have visited. If I were to rate the hotel for the United States I... more

First off let me tell you the negative reviews on here are not fair.... I will give you the positives and the negatives..... First off the negatives.... -The rooms are a little small and basic but everything worked including the air conditioning -Suprisingly the Mexican restraunt was very hot and the food was aweful -expect to be sweaty as most... more

This was a very beautiful, clean hotel. Our room was so spotless you could probably eat right off the floors, the room was gorgeous with a balcony right on the ocean. The entire resort was super clean and most of the staff was extremely friendly. We were greeted with smiles and a hello, hola, buenos dias or buenas noches everytime.... more