Like the other travelers that stayed there late May, we found the hotel at about 30% capacity. The hotel had closed a few of the restaurants and some of the pools. To add insult to injury, they gave us a lagoon view room with two full size beds when they could easily have given us a single king size bedroom... more

I stayed at this resort with my boyfriend 6/12/09-6/17/09. It was overall a very good experience. This was our first time in Mexico and have never stayed at a "resort" before. We had a lagoon view deluxe king room that was in the 3rd tower on the 2nd floor. This hotel is very easy on the eyes but not easy... more

When we first arived at this hotel we were speechless. As soon as you walk in it is breathtaking view. It feels like you stepped in to a lovely garden rather than a hotel. The staff welcome you with moistening towels and are extremely attentive to all your needs. My fiance and I stay in cancun for 6 days. we... more

We purchased our hotel package through luxury link and had a great deal. The hotel is amazingly beautiful. The staff were fluently English-efficient, courteous, and helpful. They were also really friendly and had a great memory as they remembered us. They checked in with us each day when they saw us within the hotel lobby to see how we're doing... more

First let me say that I read all the reviews before I left so I was a bit.....I wasnt expecting the best. I thought it was going to be ok at best. However I was SOOOO WRONG!! This hotel was on of the best I've ever stayed in. I live in Chicago where weve got pretty ritzy places and I... more

We stayed at this hotel from May 28th – June 1st. Hotel was only at 30% capacity and that right there is where the problem started. We asked to be upgraded from our King-bed room (lagoon view) to another king-bed room with an ocean view. Told there was NOT any with a king-bed. Had to get two separate Full-Size beds.... more

This was our first trip to Cancun and we found the staff and the hotel overall to be fantastic. The fact that several of the restaurants are closed is not thier fault but the fault of the U.S. media and the bogus swine flu scare. No businees means layoffs and closures. You will find that anywhere in Cancun. the smaller... more

We went to the Gran Melia for a week the end of March 2009. The service is wonderful be careful they will try to sell you a time share for the first day just be firm and remember you are there to relax and have fun. They stop pressing you after the first day. If you want to go on... more

This was me second stay at the hotel, the first was a nightmare; shower/tub overflow water was all over room. That was 10/08. This second trip 05/09 was a complimentary of my horrible experience the first time around. Still having nightmares from this second one. We were offer VIP we got SST (Sucky Sucky Treatment). The two best restaurants were... more