After reviewing others' reviews of the hotel I was a bit nervous, but everything turned out great! The price was right and for what we paid I was satisfied. We booked through Apple Vacations and chose to do the all-inclusive option. Upon arrival at check-in, we were given a ground floor room, which we did not want. After a few... more

Paid for what we got. All restaurants and buffets in hotel are poor. Common area such as lobby, lounges, and restaurants are not air conditioned. more

This was our second time staying at the Gran Melia. Room was very nice (upgraded to an ocean view). No problems/delays at check-in. The hotel was relatively empty, which for us is not a bad thing! However, there was only one restaurant open the entire week. I've read some complaints about the heat, humidity, etc. Remember folks, this is Cancun.... more

Every October we take a short vacation to celebrate my birthday, and this was one of our best trips! Due to the time of year, the economy, and the flu outbreak, resorts in Mexico are at about a 45% occupancy rate. We've heard from other travelers that this will work to your advantage and the resorts will really cater to... more

We travelled to Cancun, Mexico in January 2009 - this review is a little late but nevertheless needs to be told. Our vacation got off to a rocky start from the beginning. While coming out of the airport (we were travelling w/ what used to be Conquest Vacations) we were told to go to our travel van which was in... more

I found the Gran Melia to be exceptional. My only gripe would be the closing off all but one dining area and sushi bar. Meals were exceptional but it got a tad old for 7 nights. I understand the reason as there were very few people there. Most of the hotels were at only 30% occupied so we were treated... more

Just back from cancun, stayed in Gran Melia for 4 nights, My friends and I were out most of the time in there, we only got to try the "empty" pools and their continental breakfast (with their promotion blue card, its buy1get1 free), fantastic. Overall its a beautiful resort. btw the whole budiling have ac except ofcourse the outside pools,... more

When we checked in we were talked into upgrading to a Deluxe King with hot tub on the balcony. The room was old & we were very unimpressed so we changed back to the original room we booked. Once we stepped into the room we were very happy, however there was no shower curtain & the bathroom lights did not... more

Just back from the Gran Melia in Cancun. It was probably the biggest disappointment service wise of any hotal I have ever stayed in. Beautiful hotel. Hard to believe it has no air conditioning in the lobby, bathrooms,hallway and elevators....basically only in the rooms. 22 in our party. Not even offered a bottle of water upon arrival let alone a... more