First let me say that I read all the reviews before I left so I was a bit.....I wasnt expecting the best. I thought it was going to be ok at best. However I was SOOOO WRONG!! This hotel was on of the best I've ever stayed in. I live in Chicago where weve got pretty ritzy places and I... more

We stayed at this hotel from May 28th – June 1st. Hotel was only at 30% capacity and that right there is where the problem started. We asked to be upgraded from our King-bed room (lagoon view) to another king-bed room with an ocean view. Told there was NOT any with a king-bed. Had to get two separate Full-Size beds.... more

This was our first trip to Cancun and we found the staff and the hotel overall to be fantastic. The fact that several of the restaurants are closed is not thier fault but the fault of the U.S. media and the bogus swine flu scare. No businees means layoffs and closures. You will find that anywhere in Cancun. the smaller... more

We went to the Gran Melia for a week the end of March 2009. The service is wonderful be careful they will try to sell you a time share for the first day just be firm and remember you are there to relax and have fun. They stop pressing you after the first day. If you want to go on... more

This was me second stay at the hotel, the first was a nightmare; shower/tub overflow water was all over room. That was 10/08. This second trip 05/09 was a complimentary of my horrible experience the first time around. Still having nightmares from this second one. We were offer VIP we got SST (Sucky Sucky Treatment). The two best restaurants were... more

This was my first trip to Cancun and when I go back I would like to stay at the Gran Melia again. First of all the hotel (lobby, rooms, pools, everything) is absolutely beautiful. The style is modern, not colonial. The sushi restaurant, the bar and hotel in general is very romantic. We didn't notice a lack of entertainment because... more

this hotel is pure luxe just along the beach, not far from the center by bus, the hotel is beautiful and needs to be tried. Just perfect to club and get back home safe. the hotel is close to a place to rent scooter, forget insurance and safety on your machine. There's no rules.... more

i was at the resort for a conference in april. really beautiful building and the staff and rooms were terrific. the big problem was the food. it was by far the worst food i've had at a resort. being with a group, we were served everything buffet style, maybe the a la carte restaurants are better. just make sure you... more

I would probably never go back here again the food was horrible except at the pool but that is only til 5 pm the breakfast was great but who could mess that up. There really was nothing to do at night but stay in your room. Boring for teens I would not recommend this place if you have children not... more