My partner and I along with another couple stayed in this hotel in April 07. I have stayed in several 4* hotels and thought that the Riu Cancun was one of the best. We were on the 4th floor over looking the side pool (quieter side) and the sea. We were so close we could hear the waves lapping up... more

Brought my husband here as a suprise for his 30th birthday, and was not disapointed. It is a magnificant building with great pool and brilliant beach location. The staff are attentive and polite, excellent pool activities everyday, and they even put on spanish lessons at 11am near the pol for those who want to learn. I did and was very... more

When we first arrived at this hotel, we thought it was fantastic. The service was excellent, staff were friendly and helpful. The first week we could not find a fault with the hotel at all. Until the second week. The staff work for tips, so if you do not tip them, you get a lesser service. As an English, i... more

Our trip to Cancun was a mix of the best nature had to offer, and just about the worst hotel experience I have encountered. The beaches were breathtaking. However, the hotel is showing its age. While the lobby is pretty, the rooms are in need of an upgrade. The beds were extremely hard and some of the mattresses had a... more

We just returned on Sunday from 4 fun filled days at the Riu Cacun. I have been in the travel business for 25 years and have visited numerous all inclusive resorts, most of which cost much more than the Riu Cancun. We LOVED!!! everything about this resort. The rooms were perfect for our needs. the air conditioning was great, it... more

I stayed at the Riu Cancun from Monday, August 3rd to Saturday, August 8th and I was very unhappy with the accommodations. The first night that we checked in we had several problems with our room on the 12th floor. The air conditioner in our room was not working properly so the front desk sent maintenance up at least twice.... more

We booked our trip in July with the Riu Cancun. It was my husband and my 15th year wedding anniversary and we are not picky, high-class, and just wanted a nice place to relax withour our kids a while. When we arrived the front desk workers were VERY rude. My mother-in-law (travel agent) told us to bring our marriage certificate... more

Good Hotel, definitely NOT 5 star...would only rate it 3/4 star. Staff were very good, rooms adequate...like many others, must comment on the Beds...not very comfortable. Food was excellent. Entertainment was very average. Facilities and Bar areas were good. Check-in and out, was efficient and quick. Outside the Hotel : The Beach is quite narrow, the coral sand is like... more

What can i say this trip was truely amazing. I travelled from London Gatwich with 6 of my friends aged between 21-22. When we arrived at cancun airport i couldnt believe how upto date it was an expected a little shack of an airport. We was quickly sorted out into a minibus and it took around 20 mins to get... more