Ok before I left I lived by this site... I read every review known to man on this site and every picture! First things first We're younger than most 19 & 22 and my boyfriend has a uncle who travels down to mexico between four to six times a year or more.So he helped us alot not to mention he... more

I really had no real idea of what to expect going into this trip, but it was a lot better than I could have imagined. The hotel was great! Having never stayed at one, when I imagined all-inclusive I was thinking in terms of the very minimum. I figured the food selection would be very small, very limited, very crowded,... more

My son and I traveled to the Riu Cancun the first week of August, we had stayed at the Riu Cancun last yr and was very happy with our trip. However this time we were so disappointed. The beds are very hard, the air conditioning works, but you really never feel as though the room is very cool, there is... more

Just back from a weeks stay at Riu Cancun and it was very good. Check in was very smooth and anytime reception was used then staff were very helpful and pleasant. Room was spacious and very clean, just a little tlc needed to it but on the whole very good.Great idea to have fridge in room which was stocked up... more

Went to the Riu Cancun for a vacation to relax, party and spend time in the sun. What we got was arguements with the staff. Air Conditioner threw out the hotel did not work. The rooms smelled horrible and the beds are uncomfortable. You can feel each spring on the mattresses, no relief. One of the rooms appeared to have... more

This was our first trip to Cancun and we loved it here. Went with spouse and 2 adult children and yes it is hot in Mexico so be prepared for that. Our room was lovely except the ceiling fan was not working so it was unbearably hot. Moved to another room and it was much cooler. Beaches are fabulous with... more

Arriving @ the Riu Cancun was as expected, check-in was smooth and we were greeted w/ a beverage of our choice. Our room was ready on arrival and we ascended in the stifling HOT elevator to the 10th floor. The room was a bit outdated, and the bed was rock hard, but the housekeeping staff quickly brought up foam mattress... more

First and foremost, NOT AIR CONDITIONED!! This place was hot every where from the lobby, restaurants, theaters and bars. Rooms were the only thing air conditioned and barely. We bought a hygrometer and the lowest our room got was 79 degrees with 77 percent humidity. We would sleep on top of our sheets and we would still be sweating. We... more

our vacation started at the grand solaris but the first day there our money was robbed from the safe in our room. so we requested from Apple vac. to either move us or send us home. they moved us to the Riu and thank goodness ....the location for one thing was much better. we had more pools, the food was... more