I was so excited to stay at this hotel as I had stayed at another Riu and it was wonderful. The aircondition is barely sputtering here and there is nothing they can do.... the quality of the drinks is terrible. The food is very good, but when you are eating, sweat is dripping down your face and clothing. Do not... more

The price for this hotel was great!!! I mean really, we just wanted a place to sleep in so we can spend our days on the beach, and touring around. The service was great. We had a bar in our room, which they stock every 2 days. We had XX Beer, water, & soda in our fridge also stocked every... more

Let me start off by saying I own a travel agency and have been to MANY hotels over the years. We all have different opinions about hotels, but I'm going to give you a very honest opinion about this hotel and then you decide if you want to stay at the Riu Cancun. I stayed for 6 days at the... more

Just returned from 5 days at RIU Cancun. This was our first trip to Cancun. First let me say the beach at RIU Cancun is amazing. The sand is soft and powdery. The water is great and snorkling of the beach excellent. If your looking for the perfect 5 star rated hotel your not going to find that at the... more

Vacation people is what you make it. The hotel is fine. The rooms are not outdated and some seem to think they are. We were just in Playa del Carmen in April and decided to take another bonus trip in July. We met my brother-in-law and girlfriend. He had never been to Mexico before, sowe thought Cancun for the first... more

arived at around 2.00pm in the afternoon check in went smoothley untill we got to our room we had no veiw wot so ever. the room had a musky smell as soon as you opend the doors to the so called balcony the room floor was wet and very slippery now down by the pool the pool bar dont use... more

I was apprehensive about visiting here but I shouldnt have woriied. The hotel is stunning from the outside and inside is just as nice-the lobby is huge and the rooms were clean and spacious. we were on the 15th floor (the very top) and this was great as the views across the ocean were stunning. getting a lift was no... more

Went to Riu Cancun with a group of 4 other couples in Oct 2008. Check-in in lobby was long and hot, not sure if they even have a/c in that area of the hotel. There were several groups coming in/going out when we were checking in and it seemed a little disorganized. Our group were all on the same floor,... more

I was 25 when I traveled to this resort so my idea of a good time or top hotel may be different than a "family" per say. I waited a little while to post my review because at first when I got back I felt that I had a dirty taste in my mouth because I just ready to get... more